AM/Cluster Manager - Field Recovery (Kolkata - West Bengal)

Objective

Primary objective at the capacity of Assistant Manager / Cluster manager for a City / State / Zone. In this role is to AM/CM is too supervise and manage field collections through External collections team and Vendor management to deliver continuous results, drive profitability, process improvement through initiatives

Role & responsibilities

1. Location management & Must be Target oriented & set high benchmarks.

2. To Manage In-house Team Leaders, followed by vendor management at location level.

3. Control portfolio in terms of Physical collections & CRR indicators in External domain.

4. Reports Management which will support in tracking field team performance.

5. Departmental liaising to improve team performance.

6. Managing the allocation strategy, capacity planning, Span of control & training in- house staff about product & services

7. To manage Audit and Quality parameters at vendor management level

8. Must be good in planning, Operational challenges & problem solving.

9. Analyze team performance and provide corrective action for improvement.

10. Ensure proper quality controls on the set process

11. Customer escalation and complaints management in coordination with other departments.

12. Training and development for team Motivation.

Preferred candidate profile

• Graduate, with minimum 5-10 years of collections experience.
• Candidate should have Large field team handling experience(TLs/AMs/Managers)
• Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation savy
• Should be able to coordinate with other department efficiently to resolve queries.
• Drive Team for Higher productivity
• Must be good in Planning and execution and able to manage large volumes
• Excellent Communication and presentation skills
• Supervisory skills: ability to coach, mentor and inspire
• Result orientation: ability to set and review targets
• Open to travel for official purpose.