Trainer

Roles and Responsibilities (R&R) of a BPM Trainer:

Training Delivery:

Deliver comprehensive training sessions on BPM tools, methodologies, and process improvement techniques.

Facilitate both classroom-based and virtual training sessions for diverse audiences.

Training Material Development:

Create and maintain training resources, including process maps, workflows, user manuals, and video tutorials.

Customize content to reflect the specific needs and objectives of various departments.

Process Improvement Support:

Collaborate with process improvement teams to identify training opportunities and areas where employee understanding of BPM concepts could lead to higher efficiencies.

Support process re-engineering projects by educating teams on best practices.

Assessment and Feedback:

Evaluate trainee performance through assessments and gather feedback to measure the effectiveness of training sessions.

Update training content based on feedback and new process developments.

Stakeholder Management:

Work closely with process owners, department heads, and project teams to align training initiatives with business goals.

Communicate regularly with key stakeholders to ensure training efforts are meeting expectations and delivering value.

Knowledge Transfer:

Provide continuous mentorship and support for trainees to ensure ongoing knowledge retention and application of BPM principles in daily work.

Change Management and Communication:

Assist in developing and executing change management plans to support the adoption of new processes.

Act as a change agent, helping employees transition to improved business processes.

Performance Tracking and Reporting:

Track and report on key performance metrics of training programs and process improvements.

Identify training gaps and recommend continuous learning solutions to improve overall process efficiency.