Team Lead - Underwriting - Mortgage Loan (2-6 yrs)

Skills - Attrition, Shrinkage, CSAT, SLA

Education - Graduation/ Post Graduation

Note - Experience into Underwriting Process is MUST

Roles and Responsibilities:

- Responsible to lead, mentor, and manage responsible lending team, Underwriters, provide guidance and support to achieve individual and team goal

- Conduct regular performance evaluation and provide constructive feedback to the team members

- Review and approve responsible lending or underwriting decisions made by the team-members, ensuring accuracy and compliance with policies and regulatory requirements.

- Handle complex responsible lending or underwriting cases and make decisions on high value or high-risk applications.

- Monitor and manage teams workflow ensuring timely completion of applications processing or auditing

- Establish and maintain quality assurance standards for the processes.

- Conduct regular audits and reviews of responsible lending or underwriting files to ensure compliance and identify areas of improvement

- Identity the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process.

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations

- Collaborate with other departments to streamline the process and improve overall operational effectiveness

- Address any discrepancies or issues promptly and implement corrective actions as needed.

- Build and maintain strong relationships with internal and external stakeholders - clients

- Prepare and present regular reports on team performance, underwriting metrics, and KPI's to all stakeholders

- Analyze data to identify trends, risks and opportunities for improvement.

- Develop and implement action plans based on insights

Key skills and knowledge:

- Manage the employment status of Underwriting or Responsible Lending teams and participate in the transfer, promotions or regularization of the associates, which is necessary before any such employee-movement is made

- Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies

- Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc. ) including identifying and addressing misconduct, policy and process violations of the associates

- Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies

- Support and manage the program together with other Team Leaders and Managers

- Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements

- Manage team members on their performance on a regular basis, and write and deliver performance appraisal.

- The Team Leader's role is a managerial level position, a position reposed with trust and confidence.

- Two to four years of relevant experience in Banking, Finance or related field and with a minimum of 12 months in a leadership role.

- Strong knowledge of Mortgage Underwriting or responsible lending principles, policies and regulations.

- Proven track record of effectively leading and developing a team.

- Excellent analytical, problem solving, and decision-making skills.

- Highly motivated individual with skills to develop and coach team members to achieve performance expectations

- Ability to work under pressure and meet tight deadlines.

- Strong communication skills, both written and verbal.

- Ability to mentor, coach and provide direction to a team of employees.

- High attention to detail and strong organizational skills.

- Willingness to work a flexible schedule