International Customer Service Executive (1-3 yrs)

Location: Mira Road, Thane, Bhayandar

Salary: Up to - 35,000 per month

Experience: Minimum 1 year

Job Summary :

We are looking for dynamic and customer-focused professionals to join our team as International Customer Service Executives. The ideal candidate will have at least one year of experience in a similar role and a passion for delivering exceptional service to customers across global markets.

Key Responsibilities :

- Handle inbound and outbound calls/emails/chats from international customers.

- Resolve customer queries, complaints, and issues effectively and efficiently.

- Provide accurate product and service information to customers.

- Maintain a high level of professionalism and build a positive rapport with customers.

- Achieve customer satisfaction and service level targets.

- Maintain records of customer interactions, process customer accounts, and file necessary documentation.

- Collaborate with internal teams to address and resolve customer concerns.

Key Requirements :

- Experience: Minimum 1 year in an international customer service role.

- Communication Skills: Exceptional verbal and written communication skills in English.

- Technical Skills: Proficiency in using CRM tools, MS Office, and related software.

- Problem-Solving: Strong analytical and problem-solving abilities.

- Flexibility: Ability to work in shifts and adapt to changing customer demands.

- Location: Candidates must be able to commute to Mira Road, Thane, or Bhayandar.

Benefits :

- Competitive salary up to 35,000 per month.

- Opportunity to work in a fast-paced, international environment.

- Career growth and skill development opportunities.