Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Hilton

Compare

4.3

based on 500 Reviews

Video summary

15 Hilton Jobs in Chennai

Airport Representative

HILTON

4.3

based on 500 Reviews

2-8 years

Chennai

1 vacancy

Airport Representative

Hilton

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Hospitality Front Office Management Guest Relations

Job Description

As an Airport Representative you will assist guests in various requests and enquiries such as transportation, hotel accommodation and other information or assistance that they may require. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure brand service standards are consistently practiced by all team members
Ensure that courteous, prompt and efficient service is given to all guests
Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation
Ensure to be neatly groomed and well attired at all times whilst on duty
Report to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day
Meet and greet guests with the limousine, assist with luggage, and the hotels airport representative to inform of guests arrival
To bide fond farewell and thank them for staying with us
Participate in departmental meetings with all Front Office team
Ensure that standards and procedures are set and understood
Sell the hotel outlets as much as possible
Ensure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback
Ensure that consistently high standards of presentation are maintained for both department and Team Members
Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained
Coordinate all limousine bookings as per policy
Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude
Must know all Hotel products and services and actively recommend to our guests
Ensure that there is a thorough hand over at the completion of each shift
Any other duties assigned by Airport Executive and the Front Office Management

What are we looking for?

Airport Representatives are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors,

Employment Type: Full Time, Permanent

Read full job description