Senior Analyst, SAP Service Management & Leasing

Position Summary

Zoetis, Inc. is the worlds largest producer of medicine and vaccinations for pets and livestock.The Zoetis Tech & Digital (ZTD) Global ERP organization is as a key building block of ZTD comprising of enterprise applications and systems platforms.

The Senior Analyst for Service Management & Leasing plays a pivotal role in ensuring the implementation and optimization of Order to Cash (O2C) solutions at Zoetis. This individual is tasked with spearheading Service Management initiatives within O2C, with a focus on supporting the Service Management and Diagnostic business units.

Responsibilities:

• Collaborating with stakeholders to understand business processes and design solutions.
• Act as internal consultant and design architect for SAP global solution, working with Business Partners.
• Develop, prototype, test and implement solution improvements to increase stability, usability, and functionality to enable end users to meet business objectives.
• Responsible for EMEA, APAC regions and report to ZICC Product Expert.
• Creating and maintaining technical documentation, including design documents, user guides, and release notes.
• Good understanding of SAP ERP/S4HANA systems with strong analytical, problem-solving, and communication skills are essential.
• Engage in continuous performance tuning and reengineering of existing integrations to improve processing efficiency and reduce latency.

Position Responsibilities:

• Develop, prototype, test and implement Order Mgt. functionality and integration with other SAP modules like Vistex for pricing, Hybris integration and Service management tools for Order to Cash.
• Develop, prototype, test and implement Service Management and Leasing functionality and integration with other SAP modules like Vistex for pricing and Hybris integration for O2C.
• Deliver local statutory requirements for international markets.
• Occasionally support AMS team in high priority issues and come up with solutions.

Organizational Relationships:

• Interacting with business stakeholders to gather integration requirements, understand business processes, and ensure that integration solutions align with organizational goals and objectives.
• Participate in project planning activities, risk assessment, and scheduling for SAP projects.
• Interacting with external vendors or partners who provide software or services that need to be integrated with SAP systems.
• Work with implementation partners who may be responsible for deploying, configuring, or maintaining integrated solutions within Zoetis IT landscape.
• Coordinate with developers and other members of the development team to implement integration solutions, share knowledge, and address technical challenges.

Education:

• Bachelor s or Master s in Business management, Information Technology, or a related field.

Experience:

• 5-7+ years of combined SAP O2C experience with multiple full life cycle implementations
• Experience in life sciences / pharmaceuticals industry preferred.
• Experience in SAP HANA/Vistex Modules/CRM/Hybris/Salesforce is preferred.
• Domain Expertise in Commercial Processes and solutions, Order Management and integration with upstream planning and downstream logistics processes
• Solid grasp of indirect sales processing
• Knowledge and experience with Bio Device, Diagnostics device and service processes and solutions, as required to support all team leads.
• Experience with GATP, GTS, DMR and Vistex
• Experience with dealing with key integration areas in Planning, Intercompany sales, Finance, and Logistics are fundamental.
• Demonstrated experience of various IT practices, international projects, including but not limited to, project management, operational service delivery, large project implementations.
• Experience participating in complex SAP implementation and migration projects, including S/4HANA transformations.

Technical Skills & Requirements:

• Identify, propose, and influence technology solutions to build and maintain the optimal data and infrastructure architecture to support the reporting requirements.
• Experience with configuration of SAP ECC 6.0, CS, and SD modules in several or all of the following areas:
• Master Data, Equipment, Material Serial profile, Functional Location and Warranties
• Service Notification and Service Order
• Sales order ATP process
• Pricing
• Resource Related Billing (RRB)
• Periodic and Milestone billing
• Customer Leasing and integration with Finance
• Knowledge of Variant configuration is a plus
• Working knowledge of SM/CS integration with CRM tools such as SFDC
• Hands on experience in identifying and working through O2C User Exits and directing.
• ABAP developers. Ability to debug as needed.