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18 HighBrow Technologies Jobs

IT Operations Analyst

2-3 years

Remote

1 vacancy

IT Operations Analyst

HighBrow Technologies

posted 1mon ago

Job Description

  • Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
  • Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
  • Lead the support of highly complex and/or comprehensive applications/systems and/or business lines.
  • Identify root causes and implement targeted and controlled remediation plans.
  • Administer business applications in co-ordination with appropriate stakeholders.
  • Review, participate and implement procedures.
  • Research industry standards, best practices and new innovations in technology and make recommendations.
  • Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
  • Act as the lead for other support analysts on the team.
Skills and Experience Required:
Required:
  • 7+ years experience
  • 2-3 years recent hands-on experience with Windows/Linux.
  • 5+ years recent hands-on on ServiceNow, & JIRA ticketing system.
  • 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint)
  • Must be available to work after hours as needed to support system changes.
  • Able to lift heavy workstations and monitors.
  • Must be available to do OT (Over-time) when required.
  • Must be available to work overnight on the third shift.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Customer-oriented attitude.
  • Fast-paced, high-pressure environment.
  • Highly motivated, energetic with great communication skills
Desired:
  • LINUX Scripting and Java experience.
Education:
  • Bachelor s degree or Technical Certificate required or work experience equivalent to bachelor s degree

Employment Type: Full Time, Permanent

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