Security Officer cum Client Relations Executive

Manpower Quality Executive and Client Relations Job Description

Position Title: Manpower Quality Executive and Client Relations Executive

Location: [Specify Location]

Responsibilities:

Manpower Quality Assurance:

Develop and implement manpower (with uniform) quality standards and procedures specific to security personnel.

Conduct regular evaluations and assessments of security staff to ensure they meet performance and quality criteria.

Training and Development of staff

Identify training needs related to skill development and quality improvement for security personnel.

Coordinate training sessions that focus on enhancing manpower quality and client interaction.

Client Relationship Management:

Build and maintain strong relationships with clients to understand their manpower quality expectations and requirements.

Act as the primary point of contact for client inquiries and feedback regarding personnel.

Performance Monitoring:

Monitor the performance of security personnel at client sites and gather feedback from clients.

Analyze performance data to identify areas for improvement and ensure high service standards.

Issue Resolution:

Address and resolve client complaints and concerns related to manpower quality and service delivery.

Collaborate with management to implement corrective actions based on client feedback.

Reporting and Documentation:

Prepare reports on manpower quality assessments and client satisfaction levels.

Maintain accurate documentation of evaluations, training sessions, and client communications.

Continuous Improvement:

Identify opportunities for enhancing the quality of manpower deployed in security services.

Implement best practices to improve overall manpower performance and client satisfaction.

Compliance:

Ensure that manpower quality standards comply with industry regulations and company policies.

Stay updated on trends and regulations affecting manpower quality in the security industry.