Sr-Executive/AM -Recovery and Reconciliation

Job Title:- : Sr-Executive/Asst. Manager -Recovery and Reconciliation

Location:- Sec 14, Gurugram

Experience:- 2-4 years

Salary:- As per market standards

Eligibility

- 1-3 years of experience as a collection executive or similar role.

- Graduates with a bachelors degree.

- Excellent communication skills both written and oral.

- Strong convincing skills.

- Fluent in the local language, Hindi English

- Strong Excel Skills.

Key Responsibilities:

We are looking for a self-driven and competent Executive-Collections to facilitate our collection

process and contact clients for the collection of outstanding payments. To be successful in this role, you must possess knowledge of the collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments.

- Drive collection activities and achieve targets while maintaining excellent customer service.

- Aggressively follow up with customer on-call/emails for overdue amounts to minimize debts and maintain loss experience to a minimum.

- Maintain a database of all the transactions with respect to payment collection account receivables.

- Assist in improving collection strategies to drive continuous improvement in the collections process.

- Research and resolve payment discrepancies.

- Understand the system for better monitoring and resolution of overdue cases and extend assistance to the recovery team for the resolution of cases by way of recovery.

- Verify clients and customers who appear to be potential defaulters.

- Visiting the Customers place for either payment or product pick up.