Salesforce B2C Commerce

To ensure successful initiation, planning, execution, control and completion of a small or a less complex project through monitoring, tracking and analyzing project control metrics. Lead project development, production support and maintenance activities.

Ensure timesheets and invoicing processes are completed on or before the deadline. Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated. Create functional and technical specification documents.

Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLAs/KPIs/OLAs. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in an economic manner.

Assist Project Manager in Risk Management and participate in quality reviews and implement quality norms. Lead and ensure project complies with Software Quality Processes and is adhering to the defined timelines. Draft initial charter and project plan, create and review functional and technical specification documents.

Monitor, track and analyse project control metrics. Review and consolidate project (over all the modules) status reports and lead and perform all activities related to maintaining successful knowledge management including re usage, accuracy and efficiency. Serve as the single point of contact for the team to the project stakeholders.

Promote team work, motivate, mentor and develop subordinates. Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.