Application Specialist Postpress

Relevant work experience of 5 to 8 years in Graphic Art Industry

A very good knowledge of Post press printing machineries candidates is mandatory

Excellent business communication in English & Hindi is mandatory. Willing to travel extensively across India

Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Service Department

Support sales operation with respect to technical issues, customer complaints and sales opportunities

Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall customer satisfaction

Demonstrate leadership in developing and living up to Heidelbergs new values (Listen, Inspire, Deliver) to optimize the results of the SSU business

Responsibilities. Ability to understand requirements and advise technical solutions as per guideline

Expedite the escalation of technical issues to Regional Service Support and the Factory as needed

Adhere rigorously to service policies, guidelines, and performance standards during the execution of assigned tasks, services, or installations

Provide comprehensive support to field team technicians, including branches, in resolving significant technical challenges

Assist Team Lead/2S Team/SOM in managing customer complaints concerning service disputes

Ensure prompt assignment of qualified technicians to service jobs without delay

Prepare accurate quotations for external service requests

Manage and supervise major repairs and overhauls

Provide valuable service insights to enhance customer satisfaction

Ensure comprehension and adherence to the Quality Policy

Assist in planning for installations, including training and application programs

Oversee technical information updates and field modifications

Maintain and recommend service tools to optimize operational efficiency

Ensure timely productivity and utilization