Health Care Coach

Responsibilities:

• Engage with the patients over various touchpoint calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
• Understand if the patient has any additional requirements medications, labs, dietitian, physiotherapists etc.
• Understand the patient's current social determinants and lifestyle status
• To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan
• Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
• Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported
• To smartly handle patient queries and respond to pre-defined FAQs.
• Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively to be compliant with the prescribed treatment plan as provided by their treating physician
• To ensure effective patient data management
• Conduct thorough health assessments to identify patients' health risks, needs, and goals.
• Develop and implement individualized care plans that address the unique needs of high-risk patients.
• Provide continuous support, motivation, and education to patients through regular check-ins via phone, video calls, and messaging.
• Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques
• Provide wellness, lifestyle and diet tips wherever deemed necessary
• Proactively identify if the patient is showing any symptoms or deviation from his care path
• To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance

Skills:

• Excellent knowledge and interpretation of medical conditions and medical terminologies
• Effective Patient medical history taking skill
• Coaching the patient to be compliant with different medical parameters
• Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity
• Active Listening skills, being compassionate with the patients
• Passionate about the role and have patient care as a priority
• A natural conversationalist: Should be well-read and can engage patients on a variety of topics
• Handling complaints and resolving grievances and conflicts that the patients might have
• Entering, transcribing, recording, storing, or maintaining information in written or electronic form
• Pleasant disposition, naturally pleasing to talk and have a positive attitude
• Collaboration is key; should be a team player and can bridge the gap across all departments.