Salesforce Developer - Field Service Management (6-10 yrs)

Looking for Salesforce developer for one of Manufacturing client based out of Mumbai & Kolkata Location.

Job Responsibilities :

- Essential : Experience in working on consumer grade digital products and platforms like Salesforce.com

- Proven knowledge and understanding of Salesforce.com CRM, Web/Mobile Technologies, Cloud based architectures.

- Experience in developing solutions for Field Service Agents, Chatbots on whatsapp & other channels.

- Experience in capacity of a digital product manager in a fast paced, agile product development setup

- B.Tech in Computer Science/IT from a leading engineering college (MBA is preferable but not mandatory)

- Excellent communication skills with ability to push business and tech teams to drive innovation and build customer/user centric digital solutions

- Strong leadership skills with ability to influence stakeholders and manage expectations

- Lead cross functional digital garages to translate market requirements into technical specifications

- Package features into product releases and create & manage product backlogs

- Liaise with development leads, solution architects, testers and external vendors involved in product development

- Oversee agile build and implementation, oversee sprint plans and track sprint progress

- Hire, train and mentor digital product team for digital platform

- Oversee all stages in the digital product life cycle of the platform from conceptualization to sunset

- Define product strategy and implementation plans (target customer segments, digital value proposition, product benefits)

- Act as steward of sales/end user(s), maintain close relationships with the market (influencers, evaluators)

- Drive product adoption, capture live feedback and ensure frequent product refinements based on market feedback and user acceptance

- Provide product line support for program strategy, operational readiness and on-going sales support

- Liaise with marketing communications and sales management for developing GTM strategy

- Oversee product launches/ market activations and growth through word of mouth

- Track customer acquisition cost, revenue/cost target achievement and overall product profitability