Operation Head - Last Mile Operation

About Us-

Bigbasket is the leading online grocery store and supermarket shopping app in India that allows you to shop for your daily needs without you having to step out of your home. The Bigbasket coupons and Bigbasket offers have redefined grocery shopping with exclusive discounts that help people save big on their purchase. Now, Bigbasket has completely acquired two milk delivery startups, Rain Can and Morning Cart, and acquired a controlling stake in a vending machine startup Kwik24 to bring to you BBDaily. Here is everything that you need to know about Bidaily.
The company has permanently branded the milk delivery service offered by Bigbasket as BB daily. This is a subscription service which lets customers order for milk and other regular essentials the previous night and delivers the items to them the next morning. The BigBasket coupons/Subscriptions make this regular shopping experience an inexpensive one.

Position: Operations Head/ Assistant Ops head

Job Description

• Building and maintaining a sustainable, profitable, and scalable operations in partnership with the City Head, Warehouse and last mile delivery POCs.
  
• Directly manage Store Managers and Hub In charges and ensure timely delivery of SKUs to the customers.
  
• Strategically plan operational excellence via city level initiatives to achieve targets.
  
• Strategizing and executing rapid growth and network development to build efficiency in bbaily operations.
  
• Improvement of the operational systems and processes in support of organizations mission. Ensure team's adherence to the processes while driving the City Operation Metrices.
  
• Proactively design process and systems with customer centric solutions thereby insuring operational growth at the designated city.
  
• Would be the Operation Team POC for all Sales, Customer Support and Process team.
  
• Should have hands on experience in data efficiency and understanding.
  
• Strong people management skills and effective in handling a team at the city level.
  
• Understand and thrive in a competitive environment to drive teams to deliver targets
  
  

Level of Experience

Experience of 4 - 6 years in last Mile delivery operations and would have worked at Mid- Senior level (logistics, Ecom, retail industry)

Managed a team size of around 300 individuals (across warehouses, hubs, distribution centers and delivery partners)

Education: B.Tech / B.E any equivalent other Bachelor degree.

Working Hours - Night Operations

Location – Bangalore, Soukya