Medanta - Head - Patient Care Services (10-15 yrs)

ABOUT MEDANTA:.

- Over past 14+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India.

- We have hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore & Ranchi, and we will soon be opening our 6th hospital in Noida (Delhi NCR).

- In addition, we have clinics in Defence Colony (South Delhi), Cybercity, Subhash Chowk (Gurgaon), Golfcourse Road (opening shortly) and at the Delhi Airports.

- Medanta is constantly growing its digital healthcare services, launched homecare and has also entered into Retail - vertical by setting up lab services (outside hospital) & Retail Pharmacies.

- We further plan to scale up our existing facilities, expand into few more geographical areas and also identify new avenues within Healthcare eco-system (Medical School).

- We are looking to hire exceptionally motivated and talented professionals to join our team and be partners in this exciting journey.

Location : Lucknow.

Roles & Responsibility :

- Managing Overall Operations of OPD & IPD, Executive Health Check-up, E-Clinic etc.

- Participates in all forms of resource acquisition for Patient Services area.

- Formulates and implements SOPs for OPD & IPD operations with a proactive approach.

- Interface with the physicians, patients and their attendants on a regular basis.

- Ensures smooth flow of patients at admissions, helpdesk, OPD areas, etc.

- Ensures team awareness and readiness for emergency patient handling roles.

- Plans and coordinates for future expansion of the department.

- Coordinates with diagnostic and treatment activities to achieve high customer satisfaction levels with services.

- Supervises OPD & IPD services and staffing on daily basis.

- Ensures proper manpower planning and optimum deployment.

- Conducts & coordinates training programs for teams.

- Ensures ethical practices are followed by the team members and department.

- Monitors and motivates the team and minimize attrition.

- Manages the operational activities of the department to include: staffing levels, constant improvement process & system evaluation.

- Review the KRA / KPIs of staff and Establishes employee goals and conduct employee performance reviews.

- Gives presentation and orientation to related departments to ensure better coordination.

- Grievance Handling of staff and taking remedial actions.

Qualification & Desired Profile:.

- Graduate with Master's degree in Healthcare Administration (MHA), Hospital Management, or a related field is a plus.

- Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields is preferred.

- Proven track record in patient care coordination, service delivery improvement, and team leadership in a healthcare environment.