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1 HDFC Bank Job in Lucknow

Relationship Manager Emerging Enterprises Working Capital, UP

1-3 years

₹ 5 - 10L/yr

Kanpur, Lucknow

1 vacancy

Relationship Manager Emerging Enterprises Working Capital, UP

HDFC Bank

posted 3d ago

Job Description


  1. Classification - Confidential
    Job Name: RM-EEG
    Job Title : RM-EEG
    Business Unit: Emerging Enterprises Group
    Team: Emerging Enterprises Group
    Reports to (job) : Territory Head
    Location of role : Uttar Pradesh (Kanpur, Lucknow)
    Job Function : Sales
    Role Type: Individual contributor -Sales

    Travel Required: Moderate candidate should be comfortable in travelling for work in assigned location. Education Qualification-: BCom/BBA,MBA finance, Chartered Accountant Qualification. Experience-: Candidate should have experience in banking, Working capital, sales, client acquisition, enhancement and renewals of working capital cases of old existing customers for deepining relationships.
  • Note-: Local candidates will be given first preference.
    Job Purpose
    To run initiatives in line with key objectives of the Business in order to attain the banks objective of business leadership.
    Key Responsibility Areas :
    Branch Management
    1) Plan the branch visits detailing the coverage every week
    2) Meeting the branches during the morning meeting - every
    3) branch once a month
    4) Scoping the RM/PB customer for lead/joint calls OR make use
    5) of available resources in the branch for leads/joint calls
    6) Planning the catchment area activity/scoping for lead
    generation/joint call
    7) Ensure RM/PB activation from the activities above and
    review of branch performance/resource wise
    8) performance/review with CH as and when required.
    9) Creating excitement in branches/spot
    sanctions/contests/recognition program
    10) Check CRM daily and review the leads/update follow up
    leads/with dates
    11) Document branch meeting through Cogent/mails
    12) Lead generation/logins

  • 1. Planning the above so that it translates into 2 calls per day/2
    appointments per day
    2. Send the communication to the customer on documents
    required
    3. Follow up the on the calls made for documents/arrange for
    pickup of documents
    4. Check for completeness of documents
    5. Go through the Financials/bank statements for
    churn/bounces/interest servicing
    Classification - Confidential
    6. Collection of property documents for legal/valuation - check
    for completeness chain docs etc.
    7. KYCs
    8. List down the points to be clarified from the customer
    9. Fill in the FAQs post discussion with the customer
    10. SPE updation
    11. Submission of file to ops for scanning
    12. Submission of docs for legal/valuation
    13. Co-ordination with customer/valuer
    14. Buyer/supplier ref check -----> Ref leads

  • Cross Selling
    Renewals
    1. To be the one-stop shop for each of our EEG clients and
    provide suitable gamut of financial products such as
    Insurance, CASA, Credit Cards, Other Assets Products as
    required by the customer.
    2. Monitor and track Leads.
    1. List down the renewals every month for the next two months
    2. Work on the renewals in advance
    3. Mail to the respective customers on docs required for
    renewal
    4. Follow up weekly twice for docs
    5. Arrange for collection of documents
    6. Check the documents for completeness
    7. Study the financials/bank statements/churn/interest
    servicing/aberrations from the stated nos
    8. Speak to the customer for addressing issues/aberrations
    9. SPE
    10. Hand over to ops for scanning
    11. follow post login formalities
    12. For renewals overdue and having genuine delay put up for
    extensions
    CAM conditions review/OBA review
    1. Churn review for OBA once a month
    Classification - Confidential
    2. Conditions review once a month
    3. If OBA waiver required/check for justification/check for
    churn/put up to the authority
    4. If not inform the customer on closure of OBA/levy of 2%
    penalty
    5. Same for CAM conditions
    Call Memos
    1. List down the call memos due for the quarter
    2. Review of ASR/ACR/cam conditions/deferrals for the
    customers
    3. Meet the customer and understand the business/issues if
    any
    4. Upload the call memos in shock and awe for
    endorsement/noting
    Portfolio Management and Housekeeping (HK)
    Stock insurance/property insurance
    1. Reduce HK.
    2. Closure of critical and high aging items
    1. Communicate the premium to the customer after listing
    down the pendency
    2. Collect docs if required
    3. Submission to OPS
    Delinquency management
    1. Depending upon severity of each case - Customer Call for
    servicing Interest.
    2. Email communication to Branch & customer
    3. Personal Visit to Customer / Joint Visit with Credit Manager;
    4. Rigorous follow-up
    Complaints : CRM / MD / PNO / CRO
    1. Analyze complaint
    2. Seek resolution post discussing with Customer
    Educational Qualifications
    Key Skills
    Coordination with multiple teams & multiple activities
    Ability to work under pressure.
    Experience Required:
    Classification - Confidential
    Branch Banking Team
    Operations
    Product Team
    Credit
    Classification - Confidential



Employment Type: Full Time, Permanent

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HDFC Bank Interview Questions & Tips

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Top HDFC Bank Relationship Manager Interview Questions

Q1. At this current situation , what is your view for overall economic market
Q2. What will be ur investment suggestions for any customer
Q3. What is working capital, BG, counter BG ?
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What people at HDFC Bank are saying

3.8
 Rating based on 2k Relationship Manager reviews

Likes

Hdfc bank is very good bank their culture is very good bank policy very good management people are very nice

  • Skill development - Excellent
  • +3 more
Dislikes

After 300 km for five years i am out my house who give oil get proposition and closed to home anther think not old Boyes don't given any value, holidays are not available properly .work should be viewed according to location

  • Salary - Bad
  • +1 more
Read 2k Relationship Manager reviews

Relationship Manager salary at HDFC Bank

reported by 6.2k employees
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₹2 L/yr - ₹12.5 L/yr
38% more than the average Relationship Manager Salary in India
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What HDFC Bank employees are saying about work life

based on 39.8k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
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Relationship Manager Emerging Enterprises Working Capital, UP

1-3 Yrs

₹ 5 - 10L/yr

Kanpur, Lucknow

3d ago·via naukri.com
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