Lead System Engineer - IT Infrastructure (6-10 yrs)

Position Overview :

We are looking for a highly skilled Lead L3 System Engineer to join our team. In this role, you will be responsible for designing and implementing the infrastructure that powers our services, while leading a team of engineers and ensuring high operational standards. You will also play a critical role in reducing escalations, improving processes, and maintaining compliance with security standards.

Responsibilities :

- Lead a team of at least 5 system engineers, conducting monthly evaluations and feedback sessions.

- Submit quarterly proposals for process and infrastructure improvements.

- Reduce escalations from 30 to 5 per week, ensuring a response time of 1 hour and resolution time of 2 hours.

- Manage and complete one project per week, ensuring 100% of projects are delivered on time.

- Communicate weekly with the CTO, completing 100% of action points within deadlines.

- Develop full outsourcing of support services within a year, generating weekly reports on tickets and maintaining an employee satisfaction score of 9+.

- Conduct annual audits following ISO 27001 and GDPR standards with zero critical findings.

- Implement weekly improvements to internal procedures and ensure zero security incidents through

continuous monitoring and compliance.

Key Competencies :

- Network Management : Deep knowledge of networks, routing, switching, and security to efficiently manage infrastructures.

- Server Management : Expertise in managing physical and virtual servers (Linux/Windows), including configuration, monitoring, and maintenance.

- Automation : Experience with automation tools such as Ansible, Terraform to streamline tasks and increase efficiency.

- Scripting : Proficiency in Bash, Python for automation and troubleshooting.

- Security and Compliance : Strong knowledge of ISO 27001, GDPR, and other security protocols.

- Backup and Recovery : Expertise in backup strategies and tools like Acronis.

- Monitoring and Logging : Proficient with tools like Zabbix, Graylog for monitoring and logging system performance.

- Database Management : Experience with MySQL/MariaDB, PostgreSQL, and SQL Server for data integrity and performance.

- Containerization : Knowledge of Docker, Kubernetes for managing containerized applications.

- Project Management : Ability to plan, execute, and deliver technical projects on time and within budget.

- Leadership and Mentorship : Experience in leading teams, providing guidance, feedback, and performance management.

Core Values :

- Integrity and Trust : We build long-term relationships through open communication and keeping our promises.

- Automation : We focus on minimizing manual processes by leveraging automation for faster, more reliable services.

- Scalability : Our infrastructure is built with growth in mind, ensuring seamless scaling for our customers.

- Transparency : We maintain openness in our processes, pricing, and services, building trust through clear communication.

Skills & Requirements :

- Proficiency in Network Management, Server Management, Automation (Ansible, Terraform), Scripting (Bash, Python), Security and Compliance (ISO 27001, GDPR), Backup and Recovery, Monitoring and Logging,

Database Management, and Containerization (Docker, Kubernetes).

- Strong analytical thinking, decision-making, and time management skills.

- Ability to manage risks, change, and lead a technical team through evolving challenges.

- Excellent communication skills with both technical and non-technical stakeholders.