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38 HashiCorp Jobs
Sr. Customer Success Engineering Manager
HashiCorp
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead all aspects of a team of CSEs, providing leadership, mentorship, and direction
- Lead team performance, set clear goals, and foster a culture of excellence and continuous improvement
- Understand the HashiCorp customer journey and lead the continued execution and development of our customer-facing motions with the goal of driving customer satisfaction, consumption of license and acquiring outstanding renewal rates
- Build and maintain positive relationships with key customer partners, account team leadership, and internal collaborators and leaders, managing risks and opportunities related to product adoption, renewal, and expansion
- Work closely with the Value Engineering and Product Management teams to translate customer needs into technical solutions and contribute to new product requirements
- Drive strategic opportunities across the entire customer journey
- Comfort working on hybrid more (2 days remote and 3 days at the office per week)
- At least 12+ years of management experience in technical account management, solution architecture, sales engineering, or related fields
- Strong business management fundamentals and experience in a Professional Services or Software Startup company
- At least 3 years of demonstrated leadership in running technical teams with a focus on getting results and team development
- People leadership and a recognized leader in the organizations where you previously worked
- Demonstrated experience leading strategic customer accounts and large projects
- Deep knowledge in cloud infrastructure, DevOps practices, and HashiCorp products
- Outstanding communication skills with the ability to lead stakeholder relationships effectively
- Certifications in HashiCorp Secure Products, Cloud providers (AWS/Azure/GCP), and container orchestration (CKA) are highly desirable
- B.S. degree in an engineering or similar program from an accredited college/university (or equivalent experience) preferred
- Ability to travel up to 25%
Employment Type: Full Time, Permanent
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