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36 Harness Jobs

Senior Customer Experience Engineer

2-6 years

Bangalore / Bengaluru

1 vacancy

Senior Customer Experience Engineer

Harness

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Position Summary
As a Technical Support Engineer, you will be responsible for quickly resolving highly technical, complex issues in our customers diverse environments. Your role will be critical in maintaining the trust of our customers and ensuring strong customer satisfaction. You will be working directly with our customers in defining issues, resolving them, or leading a cross-functional team to drive resolutions. You will actively drive knowledge sharing and knowledge creation and will author customer facing knowledge base articles. You will also architect and implement tools to improve our support and sales processes.
About the role
  • Troubleshoot and resolve customer issues that may arise.
  • Contribute to training videos and knowledge base articles published on our website.
  • Define, architect, and implement processes and solutions that foster a world-class customer support experience.
  • Prioritize customer issues and work with our Engineers to fix in a timely manner.
  • Able to reproduce customer issues in our own sandboxes to diagnose problems.
  • Proactively communicate with customers to provide technical assistance and training.
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
  • Gather customer requirements and communicate them accordingly to help shape the product roadmap.
  • Maintain and continually improve official technical documentation, assist in the development of training videos and contribute to knowledge base articles published on our website.
About you
  • Previous experience providing technical support for an enterprise grade SaaS product.
  • Technical fluency with at least one development platform supported by Split: .NET, PHP, Python, Node.js, Java, JavaScript, Ruby/Rails, Go, iOS, and Android.
  • Experience working with APIs or building integrations between SaaS services.
  • Personable and capable of collaborating with a dedicated group and interacting with peers and internal departments.Personable and able to work as a member of small team and to interact with peers and internal departments.
  • Attention to details with a strong work ethic, desire to learn and be challenged, self-driven and motivated.
  • Eagerness to learn quickly about a new product and industry vertical, and to receive constructive feedback to further improve your success in the role.

Work Location
Bangalore. The successful candidate will be expected to be in the Bangalore office 3x / week.
What you will have at Harness
  • Competitive compensation
  • Comprehensive healthcare benefits
  • Employee Assistance Program (EAP)
  • Paid Time Off and Parental Leave
  • Monthly, quarterly, and annual social and team-building events
  • Recharge Reset Program
  • Monthly internet reimbursement
  • Commuter benefits
Harness in the news:
  • Harness Grabs a $150m Line of Credit
  • Welcome Split!
  • Harness Recognized in Inc.s Best Workplace Awards 2022
  • Harness on LinkedIn: Americas Great Companies to Work For -- And What You Can Learn From
  • #6 - Glassdoor Best Places to Work 2021 list
  • #17 on Forbes Top 50 Cloud Companies to Work For
  • #47 on LinkedIn Top 50 Companies to Work For
  • #2 on Quartz 2021 list best places to work for remote workers
  • 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission s website ( https: / / consumer.ftc.gov / articles / job-scams) , or you can contact your local law enforcement agency.

Employment Type: Full Time, Permanent

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What people at Harness are saying

What Harness employees are saying about work life

based on 91 employees
96%
94%
71%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Harness Benefits

Submitted by Company
Child care
Cafeteria
Team Outings
Education Assistance
Soft Skill Training
Health Insurance +7 more
Submitted by Employees
Work From Home
Team Outings
Health Insurance
Free Food
Cafeteria
Job Training +6 more
View more benefits

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Harness Bangalore / Bengaluru Office Location

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Bengaluru/Bangalore Office
24th Main Rd, Agara Village, 1st Sector, HSR Layout Bengaluru, Karnataka 560102 Bengaluru/Bangalore
560102

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