Tac Support Engineer

What You Will Do :

Job Profile
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-Expert level technical support for network security product.
-Handling customer technical escalations.
-Troubleshooting, diagnosing and resolving technical customer issues.
-Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
-Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

What You Need :

Skill sets desired
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• Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include:

a. TCP/IP fundamentals
b. IP subnetting and supernetting and hierarchical routing principles
c. Routing protocol operation (BGP)
d. Routing policies at BGP peering points
e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)
f. Hands-on configuration and operational knowledge of Cisco and Juniper routers
g. Hands-on Understanding and knowledge of Netflow, SNMP

Security skills DDOS, IPS, IDS, Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

Database: Basic to Intermediate knowledge of database - postgres, sqlite

Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)

Other:

• Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
• Outstanding customer service and advanced written and verbal communications skills.