Service and Compliance Manager

Service and Risk Compliance Manager: creation, review and implementation of policies and procedures established according to the company norms. Compliance Managers apply and interpret audit and compliance requirements for IT departments, interact with external auditors on matters related to audits of the organization s internal controls, and assess potential fraud activity, plus develop fraud detection tools.

Proactively focus, across tower and across discipline, on Service Management owned issues to identify incident and problem trends. Communicate with technology owners and facilitate plans of attack to ensure the reduction of potential risks and problems in the environment and associated risk to the business. Eliminates defects and noise that consume considerable staff resources and provides clarity and methodologies which shorten time to remediate any discovered defects in process or infrastructure.

Analyze incident, problem, monitoring and change data and develop methods to programmatically identify the causes of recurring incidents, alerts, and noise in the environment. Ensure that plans and actions are in place to eliminate and resolve these issues at all Priority/Severity Levels.

Manage the Root Cause Analysis process; working with impacted lines of business to ensure that quality and in-depth root cause analysis and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Work closely with Major Incident Management team; sometimes this can include participation during reported major incidents in real time. Ensure that any preventive actions are implemented on time by doing effective follow-up across the technical towers. Reports directly to the Global Command Center Manager.

Manages governance, Compliance and set the process

Minimum Work Experience: 12 years

Position Requirements:

Preferred Skills: