IT Technician

POSITION OVERVIEW:

Provides effective helpdesk support to internal and remote users at all India facilities, while supporting and contributing to the IT department goals. Handles user issues and deploys/maintains IT hardware and infrastructure (desktops/laptops, printers, networking, cabling, etc). Provides service either by phone, e-mail, Teams or in person to diagnose and repair various system issues and offer assistance. Works with vendors to source equipment and support projects.

JOB RESPONSIBILITIES :

1. Helpdesk

• Provide frontline technical support (hands-on, telephone, e-mail, Teams, helpdesk) and IT assistance to users at India facilities.
• Must have strong knowledge of desktop operation, excellent trouble-shooting abilities, and strong oral and written communication skills to assist with diagnoses and repairs.

2.Hardware/Software Installation, Maintenance & Inventory

• Responsible for purchases, setup, configuration, software/hardware installation & peripherals
• This includes PCs, laptops, mobile phones, printers, scanners, etc.
• Also responsible for maintaining appropriate hardware/software inventory and for the procurement of computer equipment, supplies and software licenses

3. Systems Administration Support

• Assist with Network Infrastructure Design & installation, System Security, User Accounts and Server Maintenance
• Cross-train to assist corporate IT System Administrators

4. Strategic Projects

• Assigned to help develop solutions for various strategic projects and work with IT Project Managers to explore various options and assist with deployment
• Requires strong research and problem-solving skills, ability to work with external vendors and service providers and capability to explore a wide variety of options and understand potential impacts.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

1. Service Delivery: Ensuring that IT services are delivered efficiently and meet the agreed-upon service levels.

2. Security Management: Protecting the organization's data and IT infrastructure from threats.

3. Compliance: Adhering to regulatory requirements and internal policies.

4. User Support: Providing timely and effective support to end-users.

5.Incident Response Time: The average time taken to respond to IT incidents.

Preferred candidate profile & Qualification:

Any Graduate ( Technical graduate in Computer/IT application are preferred.

Microsoft certified candidate preferred.

Specialized Knowledge:

• Excellent interpersonal skills coupled with strong verbal and written communication skills with both technical and non-technical people.
• Experience sourcing and working with external vendors and consultants.
• Knowledge and experience with a broad range of systems and technologies including:
• Microsoft OS and application stack (Windows, Office, Exchange, SharePoint, RDS, IIS)
• Networking & cybersecurity (SolarWinds, Cisco Umbrella, Cisco Endpoint Security)
• MDM Applications (Workspace ONE, SOTI)
• Ability to create and maintain accurate and easy to follow technical documentation.
• Quick learner able to easily adapt to frequently changing environments and meet aggressive timelines.

Perks and benefits :

Best in the Industry.