Spanish Language Expert- HR Service Center Rep, Sr

Job Duties and Qualifications

Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center

Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail

Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource

Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained

Tracks all customer contacts and follows up to ensure satisfactory resolution

Serves as a first-level contact for most Human Resources administration issues

Helps other team members as required

Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment

Knowledge, Skills, and Abilities