ER Manager ISC

About the role

As an Employee Relations SME , this role will provides an opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following-

Support employees and managers across full employee lifecycle with a focus on employee relations matters through advisory ( how do I) and coaching on HR procedures (process policy) covering key topics e.g. grievance, performance, and absence management.

Lead HR investigations and appropriate IR/ER activities across the country - manage end to end HR investigations, including appropriate case reporting, decision making and stakeholder management at regional or local level.

Investigate HR and Employee Relations issues, including: Conducting investigation related interviews; Drafting reports and proposing remedial action based on investigation findings.

Consult and collaborate with business partners, Corporate ER teams, Compliance and Legal teams on complex employee investigations

Help analyse, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations across the region, as needed including designing Implementing POSH Awareness Campaigns Training modules.

Assisting business partners with strategies to minimize non-compliances pertaining to statutory/non statutory employment laws/organizational policies.

Review employee relations letters like charge sheets, show cause letters, warning letters, termination letters etc and Liaise with external legal authorities and key stakeholders of labour department.

Management of cases and transactions in Service Now and Workday; acting as the single point of contact for the business on informal employee relations matters, providing coaching and advice to help managers through the situation. Internal Use

Engage in early case assessments and use judgement and perspective to determine the appropriate approach involving triage to Central Investigations Team or HRBP as appropriate in Service Now / iSight systems to ensure timely resolution to meet agreed service level agreements.

Provide process and system navigation support to managers when logging Performance Improvement Plans in Workday.

Provide administrative services to Tier 2 HRBPs including the development of employee letters, case notes and upload onto relevant systems and employee files. This includes coordination of reports to government bodies and other relevant authorities as required

Contribute to improving and streamlining employee relations processes by partnering Regional Efficiency Quality, Performance and Change Team and ensure knowledge content is in line with global CoE standard

Contribute to any Regional and Global ER Projects managed by Employee Relations CoE

Identify trends and opportunities for proactive ER interventions and education both for HR and line managers in partnership with ER CoE

Partner with Regional HR Hub Leadership and legal as required to ensure country policy is reflective of up to date legislation

Support with ER related reporting requests using Workday and Power BI analytics providing insights to Embedded HR CoE as needed

We would like to speak to you if you have these experience and skills.

5+ yrs of work experience with Bachelor s degree - business, law, human resources or any other relevant function.

A robust exposure and experience to the ER environment can supplement any missing diploma but it s at least 5 years of experience in handling ER/IR and Compliance matters in a multi-national organisation (Service / FMCG/ Manufacturing or a Supply Chain org) The understanding and working experience of ER, Statutory/Compliance/Processes and Disciplinary Procedures

Area Specialization: HR, Business, or related subject matter

Experience working in a customer service environment. HR and/or employee relations experience preferred.

Fluent spoken and written English language skills/

Experience with Workday, ServiceNow or other HR systems are desirable but extensive trainings will be provided

Customer service-based mindset and focus on getting things done

High level of personal resilience; ability to work independently and in a team

Ability to handle multiple activities in parallel (multitasking) in a fast-paced environment

Capability to structure your daily work

High level of integrity and ability to maintain confidentiality of information

Able to apply judgement when solving complex, personal matters

Knowledge and understanding of HR processes and procedures Internal Use

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.