Customer Relationship Manager

Job description

• Maintain up-to-date customer database and records in the system
• Service Reminder call to customers as per process
• Take appointments during Service Reminder calls and update the system
• Post Service Feedback calls to customers as per the process
• Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
• Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
• Do Insurance renewal reminder calls and promote BharatBenz Insurance.
• Make service measure calls as per requirement
• Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits