Front Office Executive(Guest Relations Executive)

Role & responsibilities

• Perform and maintain daily opening and closing procedures.
• To welcome & Assist Customer on their arrival in centre.
• Take down customers details and information. (Forms and official Templates to be filled).
• Confirm their purpose of visit and Guide them accordingly (Test, Purchase, Service, Diagnosis, Consultation).
• Attending calls- Receiving, and responding, transferring calls to appropriate departments, providing full. information, and support to the caller.
• Maintaining walk inn register and admin registers.
• Preparation of database of Client contacts and updating.
• Filling papers/bills and important documents.
• Opening and closing of the clinic operations. • Handling (Cash & A/c) Depositing Cash in Bank, maintain financial Register (D)
• Coordinating with different Departments of the companies.
• Generating daily report and passing it to the Branch Manager (Stocks, Sales, Walk inn, Daily Expenses).
• Housekeeping of office.
• Supervising Office Assistant & House Keeping Staff.
• Supervise audio/visual equipment and make sure the equipment room are set up appropriately.
• • Supervise if the office equipments are working in order like fax m/c, printer, PABX system etc.
• Should have all the maintenance staff contact number Organized and in order.
• Vendor management for stationers, travel agents, courier agents, and all allied third-party service providers.
• To arrange for food and beverages for the senior management guests & dignitaries, on case to case basis, after seeking the appropriate approval.
• Maintains confidentiality at all time of the organization fiscal and personnel related information.

II, Skill Set (FOE)

• Candidate must have good presentable personality.
• Must have good communication skill.
• Friendly attitude will be helpful.
• Good analytical skill is essential.
• Must be flexible with working time.
• Candidate must have Good knowledge of computers.
• Should Speak English, Hindi, Telugu Fluently
• Should be a quick learner
• Multi- tasking ability
• Should possess an attitude to serve and help people.
• Should be a quick learner
• Multi- tasking ability
• Customer Service oriented (C.S experience Preferred)
• Excellent people skills and ability to interact with a wide range of client, staff and customers
• Having Experience as (GRE) in hospitals and clinics Preferable (H.S)
• Graduation Preferred
• Freshers preferred