Campaign Sr.Technical Consultant

About Company :

GSPANN is a US California Bay Area-based consulting services provider focused on implementations in Enterprise Content Management, Business Intelligence & Mobile Solution initiatives. More than 90% of our current clientele are FORTUNE 1000 organizations. We specialize in strategy, architecture, delivery and support of solutions in the ECM, BI and Mobility space

Skill: Adobe Campaign

Experience: - 7+ Yrs.

Work Location: -Bangalore

Position Summary

The Technical Consultant Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires consultant to liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultants main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

Responsibilities

• Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments.
• Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organizations.
• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solutions. Specifically (but not limited to):
• Work with Clients to assess requirements.
• Configure and design Adobe Campaign to meet customer business needs by understanding their database architecture and setting up ETL and data flows.
• Configure the Adobe Campaign solution to customers requirements including campaign set-ups and building web pages using Scripting.
• Develop customer-specific solutions where necessary and document them.
• Proactive problem diagnosis, troubleshooting, and resolution.
• Create Implementation plans for new and existing clients.
• Creation of accurate estimates and quotations for Adobe Campaign Consulting services
• Creation and maintenance of relevant documentation including requirements, and functional and technical specs that define and support the solution.
• Ownership of the technology solution from estimation and design through to delivery, acceptance, and operation
• Knowledge transfer/Training to customers on the solution implemented.
• Product Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Managing projects on your own in smaller projects which dont have dedicated Project Managers
• Build a great working relationship with Onshore Consulting team, Learn and Adopt best practices from such teams globally.
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations.

Required Skills:

• 2+ years of SQL development experience including ETL implementations.
• 2+ years of scripting/programming experience (JavaScript preferred)
• 5+ years of enterprise software implementation/development experience
• 2+ years implementing Adobe Campaign for clients with
• Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients.
• Have setup ETL workflows with initial data loads and corresponding schemas and forms.
• Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it.
• Have created complex scheduled multi touch campaigns.
• Have created complex deliveries with more than 5 personalization fields
• Good communication skills to ensure effective customer interactions, communications, and documentation
• Able to work independently with minimal supervision
• Ability to work under pressure, think quickly, delivering to tight deadlines
• Good presentation and customer facing skills
• Ability to manage multiple clients simultaneously, set and manage expectations with clients individually

Nice to Have

Integrations, multiple projects

• Expertise and Experience with other Adobe Experience Cloud applications
• Expertise and Experience integrating Adobe Experience Cloud applications
• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
• Experience with XML and DOM related technologies
• Familiar with current W3C recommendations and their availability in common browsers
• Familiar with dynamic web development, personalization, web analytics, website optimization is a plus
• Knowledge of DOM manipulation and page load events a plus
• Previous experience of iOS/android development