Change Manager

About GSPANN :Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA. We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore

Job Title: Change Manager

Location: Hyderabad, Pune, Gurgaon

Experience: 8 - 14 Years

Notice Period : Immediate to 15 Days

Skills: ITIL, ITSM, Change Management

Role and Responsibilities -

• Create and implement change management strategies to achieve organizational goals.
• Develop comprehensive plans to manage change effectively.
• Lead and coordinate change management activities across the organization.
• Ensure changes are implemented smoothly with minimal disruption to operations.
• Communicate with stakeholders to gain buy-in and support for changes.
• Address concerns and provide updates on the progress of change initiatives.
• Provide coaching and mentoring to staff throughout the change process.
• Develop training programs to help employees adapt to new processes and systems.
• Monitor and assess the impact of changes on employees and operations.
• Ensure compliance with organizational policies and standards.
• Document change management processes and maintain records of change activities.
• Generate reports on the effectiveness of change initiatives and areas for improvement.
• Continuously seek ways to improve change management processes.
• Implement best practices and lessons learned from previous change initiatives

Required Skills -

• 8+ Years of experience, having thorough knowledge on ITIL/ITSM process.
• Should have good exposure to end to end change management flow
• Coordinate change activities across multiple teams for in-scope applications
• Deployment of changes with a back-out plan
• Post-release verification & customer feedback