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46 Alight Solutions Jobs
Analyst/ Customer Care
Alight Solutions
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 100% of production time to be spent logged in on calls
- Answer calls with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Maintain internal client defined quality on calls
- Understands and contributes positively in meeting client SLA s targets
- Adheres to Customer Service Attendance Accountability policies
- Ensures Customer Service Representative, Team Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning development
- Ensuring proper documentation and follow-ups and follow SOP s
- Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
- Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
- Work with leads to ensure delivery in accordance with standard operating procedures
- Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
- Work Experience of 4 - 6 years for International Customer Service Voice
- Prior Customer Service experience would be preferred
- Excellent verbal and written communication skills with least grammatical errors
- Basic computer operating skills required (MS- Office Applications)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
- Ability to work evening/night shifts
- Good analytical skills attention to detail.
Employment Type: Full Time, Permanent
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