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Technical Support Executive
Gromax Technologies
posted 5mon ago
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Flexible timing
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Job Description
GROMAX TECHNOLOGIES PVT. LTD is looking for Technical Support Executive to join our dynamic team and embark on a rewarding career journey
- Providing technical assistance and support, via phone, email, chat or in person
- Troubleshooting technical issues and providing guidance and solutions to resolve them
- Collaborating with other technical support staff or departments to resolve complex technical issues
- Logging and tracking the issues in a help desk or ticketing system, and providing regular status updates
- Documenting technical support procedures and best practices for the knowledge base
- Conducting system audits and performance monitoring to ensure optimal performance and identify opportunities for improvement
- Strong communication and interpersonal skills, as well as excellent problem-solving skills and attention to detail
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job description What people at Gromax Technologies are saying
What Gromax Technologies employees are saying about work life
based on 6 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Gromax Technologies Benefits
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