SENIOR VICE PRESIDENT

• To provide inputs for designing the overall strategy for GST Common Portal and creation of processes that enable effective interface between the GST Policy/ Process Groups and the Technology team with respect to the Core Services (Registration, Returns, Payment) and Back End Services (IGST settlement and others) of GSTN.
• The role holder would also be responsible for understanding the GST policy/ processes related to GST Common Portal and providing integrated inputs (business requirements) to the Head of Services so that the same can be shared with the Technology team for system implementation.

• Provide inputs into the overall strategy and creation of processes for Common Portal

• Provide inputs to the Head of Services in the planning of the departmental budget during the internal budgeting exercise and ensure adherence to the same

Stakeholders Identification

• Provide proactive support to the Head of Services in the identification of the pool of external stakeholders comprising of Senior Officials of the different tax administrations/ competent authorities, etc for adoption of GSTN Core Services (Registration, Return and Payment)

• Coordinate with internal stakeholders (if required) to gather required data to strengthen Common portal Services

Stakeholder Need Identification and Relationship Management

• Provide inputs with respect to strategizing mechanisms for understanding and capturing the needs of stakeholders from Core Services

• Establish rapport and maintain relationships with stakeholders pertinent to Core Services at a broad level through interactions and other interfacing mechanisms (like workshops, events etc) on a periodic basis

Feedback Gathering and Grievance Redressal

• Collect feedback from stakeholders on an ongoing basis on Core Services

• Analyze and provide inputs on common trends in requirements and grievances; Ensure resolution of the same in a timely manner

• Basis the needs of the stakeholders and GSTN strategic imperatives on Core Services and Back End Services, provide inputs to the business requirement document (BRD) in terms of the following:

• GST Common Portal (Core Services) ie Registration (like Registration of existing/ new dealers, Registration amendment, etc), Returns (like GST Return Form design, GST Returns process etc) and Payment (like Design of GST challan form and reconciliation mechanism, Interface between taxpayers, tax authorities, banks and accounting authorities etc)

• Back End Services (IGST settlement and Others) ie defining of the modalities of information exchange between GST Common Portal and all other interfacing systems of stakeholders to ensure timely settlement of funds, IGST settlement mechanism etc

• Check the Common Portal applications and provide inputs on the alignment with the stakeholders needs

• Ensure timely and accurate data collation and IGST settlement; Resolve escalations (if any)

• Obtain change requests from the sub function heads (ie Core Services, IGST/ Backend Services etc) on a periodic basis to understand the additional requirements from common portal services and share the same with the Head of Services

• Take an active role in recruitment of incumbents into own team

• Conduct formal performance appraisal and provide developmental feedback for own team

• Identify training needs of subordinates and provide functional training inputs through internal and external sources

• Ensure timely preparation of MIS and Status Updates for circulation to the Top Management and other authorities as may be required.