Front Desk Receptionist

Role & responsibilities

Customer Service-

• Greeting Members and Guests: Welcome everyone warmly as they enter, creating a positive first impression.
• Answering Questions: Address inquiries about memberships, classes, equipment, or facilities.
• Problem Resolution: Handle customer complaints or concerns promptly and professionally.

Membership Management

• Registration: Assist with signing up new members, explaining membership options, and completing required paperwork.
• Renewals and Cancellations: Process membership renewals and cancellations efficiently.
• Payment Processing: Handle payments for memberships, classes, or retail items.

Facility Operations

• Check-Ins: Manage member check-ins, ensuring only authorized individuals access the gym.
• Scheduling: Coordinate appointments for personal training, fitness assessments, or classes.
• Monitoring Attendance: Keep track of member usage and report trends to management.

Safety and Security

• Compliance Enforcement: Ensure members follow gym rules, including proper equipment usage and safety protocols.
• Emergency Response: Act as a point of contact during emergencies, such as medical situations or evacuations.

Administrative Duties

• Communication: Relay important information to members and staff, such as schedule changes or upcoming events.
• Record Keeping: Maintain up-to-date records of memberships, attendance, and transactions.
• Inventory Management: Monitor and replenish supplies, such as towels or retail items.

Building Community

• Encouraging Engagement: Create a friendly environment that fosters member retention and satisfaction.
• Feedback Collection: Act as a channel for members to share feedback to help improve the gyms services.

Preferred candidate profile

• Excellent Communication Skills
  
• Friendly, approachable demeanor.
• Strong verbal and written communication abilities.
• Active listening skills to address member inquiries or concerns effectively.
• Customer Service Experience
  
• Previous experience in customer-facing roles (e.g., receptionist, retail, or hospitality).
• Conflict resolution skills for handling complaints or membership issues.
• Organizational and Multitasking Abilities
  
• Capable of managing schedules, memberships, and daily administrative tasks.
• Attention to detail when handling payments or records.
• Knowledge of Fitness and Wellness
  
• Enthusiasm for fitness and familiarity with gym equipment or classes (not mandatory but a plus).
• Ability to promote gym services or programs to potential members.
• Reliability and Professionalism
  
• Punctual and dependable.
• Maintains a professional appearance and attitude.
• Tech-Savvy
  
• Familiarity with gym management software or the ability to quickly learn new systems.
• Proficient with scheduling platforms, email, and basic office tools.
• Problem-Solving Skills
  
• Quick thinking when resolving member issues or unexpected situations.
• Team Player
  
• Works collaboratively with trainers and other staff to create a welcoming environment.

Perks and benefits

Free Gym Membership

Access to Classes and Programs

Networking Opportunities

Incentives will be given if you achieve the target and can take home descent amount of salary.