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336 Goldman Sachs Jobs
Direct To Consumer - US Deposits - Complaints - Pipeline Professional
2-5 years
Hyderabad / Secunderabad
1 vacancy
Direct To Consumer - US Deposits - Complaints - Pipeline Professional
Goldman Sachs
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Serve as 2nd level escalation tier for servicing, and back office related complaints
- Exceed all quality standards and customer expectations of great service
- Consistently uphold all compliance and regulatory standards in customer dealing
- Provide excellent customer service and provide answers to client questions within set standards
- Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed
- Serve as customer advocate for regulatory and non-regulatory complaints
- Participate in the planning of small to moderate scope projects
- Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience
- Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units
- Demonstrate advanced knowledge of multiple areas of consumer banking operations
- Passion for delivering a great customer experience at scale
- Excellent collaborative, communication, organizational, and problem-solving skills are required
- Bachelor s degree from a recognized institute
- Minimum 2 years of customer service experience
- Must have a positive attitude and be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.
- Partner with multiple business functions to deliver complaint resolution and ensuring risks are appropriately mitigated.
- Showcase your attention to detail and ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved.
- Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.
- Strong problem solving and analytical/accounting skills
- Ability to multi-task in a fast-paced environment
- Excellent communication skills, both verbal and written
- High level of accuracy and attention to detail
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks
Employment Type: Full Time, Permanent
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