Salesforce Service and Field Service Consultant

Dear Candidate,

We have below open position with our organization. Kindly check and let and please share your resume if interested.

Position Name : Salesforce Service and Field Service Consultant

Location : Mumbai

Experience : 8+ years

Job Description:

We are seeking a skilled Salesforce Service and Field Service Consultant with strong techno-functional capabilities to join our team. The ideal candidate will possess a deep understanding of Salesforce Service Cloud and Field Service, including the ability to design, configure, and implement solutions that meet business requirements. This role requires a blend of technical expertise, functional knowledge, and excellent communication skills to collaborate with stakeholders, translate business needs into actionable solutions, and ensure successful project delivery

REQUISITE QUALIFICATION

Essential: BE or MCA

Preferred: BE Computer Science

REQUISITE WORK EXPERIENCE

Essential:

- 5 + years of experience of working on complex Salesforce Service Cloud, Field Service Lightning projects and implementations

- Solution Design & Architecture

- Analyze business requirements and design scalable Salesforce solutions, particularly within Service Cloud and Field Service.

- Create functional and technical specifications, process flows, and architecture diagrams.

- Lead design sessions, providing guidance on Salesforce best practices and capabilities.

- Implementation & Configuration

- Configure Salesforce Service Cloud and Field Service modules, including Work Orders, Service Appointments, Territories, and Mobile Workforce.

- Develop custom solutions using Salesforce tools such as Lightning Components, Apex, Visualforce, and Flows.

- Integrate Salesforce with external systems via APIs and other integration tools.

- Project Management

- Manage the end-to-end implementation lifecycle, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.

- Collaborate with cross-functional teams including developers, business analysts, and project managers to deliver projects on time and within scope.

- Client & Stakeholder Interaction

- Work closely with business stakeholders to understand their requirements and translate them into Salesforce solutions.

- Conduct user training sessions and create training materials to ensure smooth adoption of Salesforce solutions.

- Provide ongoing support and maintenance for implemented solutions, troubleshooting issues, and implementing enhancements as needed.

- Quality Assurance

- Develop and execute test plans to ensure the quality and functionality of implemented solutions.

- - Conduct regular reviews of the system-s performance and suggest improvements to optimize efficiency.

SPECIAL SKILLS REQUIRED

Essential: Hands on Field Service Lightning experience

Preferred: Hands on Field Service Lightning experience with active certification

Please share your resume to mgawas@godrej.com