DGM - Collection Strategy

Job Title: DGM Collection Strategy

Job Type: Permanent, Full-time

Function: Customer Centricity

Business: Godrej Properties Limited

Location: Mumbai HO

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries

www.godrejindustries.com

About Godrej Properties Limited (GPL)

Godrej Properties brings the Godrej Group philosophy of innovation, sustainability, and excellence to the real estate industry. Each Godrej Properties development combines the over 125-year legacy of excellence and trust with a commitment to cutting-edge design, technology, and sustainability.

www.godrejproperties.com

Role Summary:

The role is with the HO Customer Centricity (CC) team at Godrej Properties Head Office in Mumbai. The HO CC Team consists of rich pedigree of professionals from top corporates, with rich experience in customer relationship management as well as other functions.

The HO CC team is the in-house consulting and project management arm for the CC vertical. The team is responsible for leading large scale transformation projects and strategic priorities, aligning the function with the long term corporate plan.

The role offers high visibility as you will work closely with GPLs senior leadership team and provides excellent leadership development opportunities and over time offers a high growth path within GPL. The rich experience and skill enhancement that this role offers are much sought after in the real estate sector as well as strategy roles across industries.

Key responsibilities

• Preparation of annual, quarterly and monthly collections plans and ensuring that the assigned targets are achieved.
• Monitoring KPIs and dependencies on a regular basis, and highlight any issues to stakeholders.
• Guide and motivate zonal teams, and also work with them to solve any issues. Ensure performance thresholds are met regularly across teams.
• Plan and execute mitigation strategies for setbacks / challenges, if any.
• Provide regular updates to senior management on performance against targets, ongoing / potential issues and possible solutions.
• Regular review and updating of functional processes and associated SOPs.
• Use of automation to eliminate manual processes and tasks.
• Drive a data centric culture suggest and implement new dashboards, novel metrics to measure performance and improve productivity of CC associates

Working Relationships (Internal and External)

CCO and National CC Head

For Strategic assignments and Executive communication

HO, Zonal and Site CC teams

Solution Design, Implementation and Overall Project Management

Performance monitoring, site visits and regular reviews

Who are we looking for?

Education:

• Education: At least a Graduate degree. MBA preferred but not mandatory.
• Work experience: At least five years of relevant experience in customer collections. Real estate industry preferred but not mandatory.

Skills:

• Proficiency in MS Excel, Word and PowerPoint.
• Accuracy, with eye for detail.
• Coordination and collaboration, with multiple teams and individuals across functions and geographies on a regular basis.
• Delivering results despite challenges, by mitigating risks and working on contingency options.
• Customer centric outlook and attitude.

Whats in it for you?

Be an equal parent

Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return

Paternity support, including paid leave

New mothers can bring a caregiver and children under a year old, on work travel

Adoption support; gender neutral and based on the primary caregiver, with paid leave options

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Gender transition support

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Trust based sick leave

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Performance-based earning opportunities

https://www.godrejcareers.com/benefits/

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!

We look forward to meeting you