Principal Product Manager - Customer / Marketing Technology

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

Join Our Team...

The Customer Engagement Team provides the platform, tools, and operations that enable GoDaddy to deliver the right message to the right customer through the right channel. Were more than a traditional marketing technology (MarTech) or demand generation team because we enable customer success across the entire lifecycle and journey with GoDaddy!

Our platform contributes to experiments that increase new purchases, activation, and engagement with products, as well as renewal rates. Our team of product managers, engineers, and operations use various platforms to quickly discover and experiment with customer engagement opportunities. We support marketing, site, shopping, product, and Care teams, and collaborate with our data platform and eCommerce teams to gather customer attributes!

What youll get to do...

• Take charge of identifying, sourcing, and delivering data insights for our marketers and merchandisers.
• Deliver targeted messages at the perfect moment, using time windows over streaming data.
• Independently lead product and platform discovery, delivery, value measurement, and ongoing iterative improvement.
• Define the metrics to supervise platform success, including velocity, reliability, and performance - both for our platform itself and for the communications and campaigns sent through the platform.
• Guide our investment plan for 1st and 3rd party tools in each component of the MarTech stack.
• Discover and evangelize new opportunities for Generative AI and machine learning to improve our customer engagement outcomes.

Your experience should include...

• 8+ years of product management experience.
• Strong experience of Customer handling and customer facing required
• 3+ years of experience using industry-leading marketing technology and data pipeline platforms and services on a >10M customer user base.
• Experience with platforms for parallel, distributed processing of data for both batch and streaming use cases, such as Apache Beam and Flink.
• Proficiency in managing the entire lifecycle of internal platforms and tools, including incorporating feedback from collaborators, driving prioritization, and implementing pre/post-launch activities.
• Engagement with software engineering, data engineering, business analysts, and operators on end-to-end system design from API and platform-level requirements to UX for self-service interaction with your platform and tools.

Weve got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.