Technical Service Engineer

Role & responsibilities

• Customer's Fitness for use
• Benchmarking of products with competition, Gap Analysis
• Set Quality objectives and analyse feasibility, cost implications, pros and cons of each objective
• Draw up, Drive and Co-ordinate Quality Improvement programme
• Assist Sales & Marketing in creating customer, Distributor awareness regarding quality improvement programme,
• Seek and get direct feedback of performance on improved product from customers
• Assist Sales and Marketing in promotional activities for specific customer development, customers meets, Trade shows etc.
• Develop Literature, Brochures as Marketing Tools
• Customer Complaints
• Accountable for redressal of customer complaints
• Track and analyse customer complaints. Assess need for FTU updation
• Technical Support for New customer development
• Focus on identified products, markets, customers
• Act as an interface between customer and plant operations.
• ISO 9001 : 2015 Quality Standards
• ISO 14001 : 2015 Environment Standards
• ISO 45001 : 2018 – Occupational Health & Safety Standards
• EnMS 50001 : 2018 – Energy Management Systems
• Knowledge on 5S

Well versed with Safety Objectives

Preferred candidate profile

Perks and benefits