Microsoft Certified System Administrator

Roles and Responsibilities of an IT Administrator and HR Software

Windows OS Support , MS Office 365, HR Software and MS Projects

Configuration and Deployment

• System Configuration: Assist with the configuration of Windows settings, user accounts, and network connectivity.

• Deployment Support: Support the deployment of Windows operating systems and applications across different devices.

• System Installation and Configuration
  
• Install, configure, and maintain hardware and software systems, including servers, workstations, and networking equipment.
• Set up and configure operating systems (Windows, macOS) and applications to ensure optimal performance.

OneDrive Responsibilities:

OneDrive is primarily used for personal file storage and sharing within an organization.

1. User Account Management:
   
• Set up and manage user accounts for OneDrive, ensuring proper permissions and access are granted based on role and department.
• Assign adequate storage quotas and monitor usage to ensure users are within limits.
2. Access & Permissions Management:
   
• Ensure appropriate sharing permissions are in place for files and folders stored on OneDrive, both internally and externally.
• Maintain strict control over who can share files, set expiration dates on links, and manage sharing settings to prevent unauthorized access.

1. Data Backup & Recovery:
   
• Regularly back up OneDrive data to prevent data loss.
• Assist users in recovering files from previous versions or from the Recycle Bin if necessary.
2. Collaboration & Syncing: OFFICE 365 with ONE Drive
   
• Ensure that OneDrive is synced across multiple devices (PCs, tablets, and phones) and that files can be accessed offline.
• Train employees on how to use OneDrive for personal file storage and collaboration, helping them take advantage of features like file sharing, versioning, and collaborative editing.
3. Troubleshooting & Support:
   
• Provide support to users for issues related to syncing, file access, and troubleshooting any OneDrive-related errors or outages.
• Diagnose and fix syncing or storage-related issues across devices and platforms.
4. Policy Enforcement:
   
• Implement organization-wide policies for file storage, including retention periods, shared file policies, and usage guidelines.
• Monitor usage and compliance with the organizations file storage policies.
• User Management
  
• Create, manage, and disable user accounts and permissions across various systems and applications.
• Provide technical support to end-users, resolving issues related to hardware, software, and network access.

Security Management

• Implement and maintain security measures to protect IT infrastructure from threats, including firewalls, antivirus software, and encryption protocols.
• Regularly update security policies and perform audits to ensure compliance with organizational and regulatory standards.

1. Project Management
   
• Lead or participate in IT projects, including system upgrades, migrations, and new technology implementations.
• Coordinate with vendors, contractors, and internal teams to ensure successful project delivery.
2. Troubleshooting and Problem Resolution
   
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Utilize diagnostic tools and techniques to identify root causes and implement effective solutions.
3. Compliance and Best Practices
   
• Ensure that IT practices align with organizational policies and industry best practices.
• Stay updated with technological advancements and industry trends to recommend improvements.
4. Training and Support
   
• Provide training and guidance to end-users on IT systems and software applications.
• Develop user manuals and help guides to facilitate self-service support.

Additional Skills and Qualities

• Communication Skills: Ability to convey technical information clearly to non-technical users.

• Project Management: Experience in managing IT projects and coordinating with cross-functional teams.

• Attention to Detail: Meticulous in configuring systems and performing maintenance tasks to prevent errors.

• Problem-Solving: Strong analytical skills to troubleshoot and resolve complex technical issues.

Meeting Scheduling Responsibilities in an IT Department:

1. Coordinating Meetings for IT Projects:
   
• Schedule and organize regular project status meetings with project managers, developers, and stakeholders.
• Ensure that meetings align with project timelines, deadlines, and team availability.
• Maintain an up-to-date calendar for all project-related discussions, including sprint planning and retrospectives (if following agile methodologies).
2. Team Collaboration & Check-ins:
   
• Organize daily or weekly stand-up meetings for the IT team to review tasks, identify roadblocks, and set priorities.
• Ensure that team members are informed and available for these regular check-ins to discuss progress and challenges.
3. or Client Meetings:
   
• Schedule meetings with external vendors, partners, or clients regarding system implementations, software upgrades, or hardware procurement.
• Coordinate with relevant stakeholders to ensure that meetings are scheduled at convenient times and that agendas are prepared.
4. Training & Knowledge Sharing Sessions:
   
• Organize internal training or workshops for IT staff on new technologies, best practices, or software tools.
• Schedule knowledge-sharing sessions to ensure that the IT team remains up-to-date with industry standards and skills.

Implementation & Integration:

• System Selection: Collaborate with HR leadership to select HR software tools that align with business goals and HR strategies (e.g., payroll, performance management, applicant tracking).
• Implementation: Oversee or assist with the deployment and setup of new HR software systems. This includes system configuration, customization, and testing before going live.
• System Integration: Ensure that HR software integrates with other business systems (e.g., payroll, finance, employee records, and benefits systems) for seamless data flow.

2. System Maintenance & Updates:

• Ongoing Maintenance: Regularly monitor, troubleshoot, and ensure that HR software is working as intended across the organization. Resolve any technical issues or glitches.
• Software Updates & Upgrades: Oversee updates, patches, and upgrades for HR software to ensure they meet current business needs, comply with legal requirements, and remain secure.
• Version Control: Ensure that users are on the correct version of the software, especially after updates or new releases.

Project Planning & Scheduling:

• Task Creation & Scheduling: Use MS Project to create detailed project plans, breaking down the project into tasks, sub-tasks, and milestones. Set start and finish dates for each task, considering dependencies.
• Timeline Management: Develop project timelines and Gantt charts that visualize the schedule and track project progress. Ensure the timelines are realistic and achievable.
• Resource Allocation: Assign resources (e.g., personnel, equipment, materials) to tasks and ensure that resources are appropriately utilized throughout the project.
• Critical Path Management: Identify the critical path within the project to ensure timely delivery. Adjust task sequences as needed to maintain project deadlines.

Preferred candidate profile

Perks and benefits