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PayPal

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3.9

based on 891 Reviews

1 PayPal Global Technical Support Engineer Job

Global Technical Support Engineer 1

PayPal Holdings, Inc.

3.9

based on 891 Reviews

2-6 years

Chennai

1 vacancy

Global Technical Support Engineer 1

PayPal

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Production Engineering Analytical Chemistry Production Support Financial Services CCTV Monitoring UNIX

+ 1 more

Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role-

Take your technical skills to the next level with our Credit Production Engineering Team at PayPal. This team is responsible for responding to any critical live issues. Our team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to detail. You should be able to work independently and interact closely within the team.

Meet our team:
Credit Production Engineering (CPE) is the embedded live production support team for the Small Business and Financial Services Engineering organization in PayPal. We are the primary intake for all production issues and are responsible for 24 x7 monitoring and support of all credit products. We have engineers located in in APAC / NA regions for providing interrupted production support during holidays and weekends. We work in close collaboration with PayPal command center and product development teams to triage and remediate production incidents in a timely manner but with an objective of minimal impact for our customers.

Job Description:

Your way to impact

Take your technical skills to the next level with PayPal Credit Production Support Engineering Team at PayPal. This team is responsible for responding to any critical live issues. The t eam is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to detail. You should be able to work independently and interact closely within the team.

Your day to day

In your day to day role , you will :

1. Triage and troubleshoot issues for PayPal Credit products and applications on the live site collaborating with other PayPal teams

2. 2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying additional experts as needed to engage.

3. Triage and troubleshoot issues for PayPal products and applications on the live site. Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of customer problems and appropriate root cause solutions through product and process enhancements.

4. Prioritize solutions based on impact to the customer and Paypal business. When needed, develop, and implement immediate stop-gap fixes for processes and tools engaging Product Development team resources to develop long term solutions.

5. Weekend and after-hours support, on a rotating schedule, is required.

What do you need to bring :

1. Five or more years of experience in software development or production support

2. Excellent troubleshooting/debugging complex multi-tier applications including microservices.

3. Experience with BQ , Oracle/SQL and Stored Procedures

4. Experience with AWS, GCP and Unix

5. Experience with Batch Jobs Frameworks, preferably UC4 Scheduler

6. Experience with monitoring/alerting Tools (Splunk, DataDog , Kibana etc.)

Additional Job Description:

Subsidiary:

Travel Percent:

For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com .

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

Employment Type: Full Time, Permanent

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