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37 Global Payments Jobs
Operations Analyst
Global Payments
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsible for the analyzing of system performance to ensure optimal processing efficiency. Works closely with IT Technical and Application Support teams in identifying and resolving processing issues. Develops and administers multiple software packages involved in the analyzing of system and batch performance. Performs problem determination, analysis and executes corrective action. Creates and maintains various analytical reports utilized by both technical and business owners. Supports all Business Continuity activities. Provides operational support for all conversion/deconversion activities. Communicates with both internal/external clients.
- Assists with the administration and creation of business metric reports across mainframe and distributed environments that determine processing performance for Senior and Executive Management. Assists with developing and maintain predictive modeling tools to enhance performance related to scheduling, prioritization, and coordination of production files by proactively assessing processing performance and future client needs.
- Administers automation products, applications, and business processes by utilizing built-in tools to maintain data and spreadsheet reporting.
- Assists with providing training and communicates to production teams and gathers data for trending, decisioning, and reporting to ensure smooth "go live" when new systems or processes are moved to production.
- With guidance, identify tuning opportunities to improve run-time optimization and work with business/ application team to remedy issues. Participate in the development and maintenance of analytical tools utilizing statistical data to identify opportunities for improvement and consistency across multiple environments.
- Provide operational support for all Business Continuity activities and conversion/ deconversion activities.
- Maintain continuous line of communications, keeping internal partners informed of all critical issues.
Minimum Qualifications
- Bachelors Degree; Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education
- Typically Minimum 2 Years Relevant Exp
- Information Technology Field and/ or Bankcard Industry
Preferred Qualifications
- IT or Business related study
- 4 Years Relevant Exp
- Operations experience with CA, BMC or IBM suite of products
- Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
- Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
- Multi tasking - Ability to multi task and adapt to several projects at time.
- Mainframe/distributed experience - Ability to understand concepts of mainframe and/or distributed work and processes tied to them.
- Application/Productivity software - Advanced knowledge of software such as Microsoft suite, SQL, DB2 etc.
Employment Type: Full Time, Permanent
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What people at Global Payments are saying
Operations Analyst salary at Global Payments
reported by
2
employees
with 1-2
years exp.
₹5.3
L/yr - ₹6.8
L/yr
17%
more
than the average Operations Analyst Salary in India
View more details
What Global Payments employees are saying about work life
based on 106 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Global Payments Benefits
View more benefits
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