Telesales Associate

Responsibilities:

1. Outbound Calling: Initiate contact with customers who have added items to their cart but have not completed the purchase. Use persuasive sales techniques to engage customers, address any concerns, and encourage them to complete their order.
2. Sales Conversion: Drive sales by highlighting the benefits of the products, overcoming objections, and providing tailored product recommendations to close the sale.
3. Customer Interaction: Maintain a professional and positive tone during all customer interactions, ensuring exceptional service and a seamless buying experience.
4. Product Knowledge: Stay informed about product details, promotions, and company policies to provide accurate, helpful information and enhance the overall customer experience.
5. Data Entry: Accurately document customer interactions and update CRM systems with essential information regarding calls, customer preferences, and transactions.
6. Sales Targets: Strive to meet or surpass individual and team sales goals by efficiently managing and converting potential leads into confirmed sales.
7. Feedback Collection: Gather and relay customer feedback to the management team, providing insights to help refine products and services for improved customer satisfaction.