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9 Gilbarco Veeder Root Jobs

Field Service Engineer

1-6 years

₹ 0.6 - 3L/yr

Khammam, Siddipet, Adilabad

3 vacancies

Field Service Engineer

Gilbarco Veeder Root

posted 2d ago

Job Role Insights

Flexible timing

Job Description


Gilbarco Veeder-Root
POSITION DESCRIPTION STATEMENT (PDS)
Title:
Service Engineer
Fuel Dispensing Unit & Retail Outlet Automation Services
Field
Department:
Location:
Reporting to:
Area Service Manager (ASM) / Area Service Controller ( ASC)
I.
Purpose of position
Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites
primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and
ensure timely completion of the Job in a safe and secure manner.
Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE)
Policy as well as the Vontier Standards of Conduct.
II.
Position relationships
Internal
Service Manager
Team leader
Call Handlers/dispatchers
Helpdesk/Technical Support
Other field engineers
External Customers
Petrol Pump Dealers
Subcontractors
Members of the public
Planners
Interaction with installation/project manager &
project coordinator where applicable
III.
Key Responsibilities
1. Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety
legislation and Gilbarco Veeder Root HSE policy/procedures.
2. The associate is personally responsible for contributing to a safe working environment by maintaining an
orderly work area and proactively raising safety concerns.
3. Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner
and that no activities are undertaken without suitable competence.
4. Carry out preventive maintenance jobs as per schedule.
5. Carry out breakdown jobs assigned by the ASM.
6. Update spares requirement to ASM.
7. Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of
spares.
8. Ensure resolution of complaints in the 1st visit itself.
9. Return defective spares to stores within 7 days of closure of complaint.
10. Return unused ok spares immediately to the stores department.
11. Provide feedback to the CSD immediately after closure of complaint.
12. Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial
Executive on a weekly basis.
13. Report non-compliance issues if found being practices in the system to supervisor or use Speak up
opportunity provided by the company.
IV.
Measures of Performance
Customer Service Level Agreement (SLA) (achievement %)
First Time Fix (FTF%)
Backlog (minimize)
Jobs per day (work in field)
Safety and Compliance
V.
Personal Qualifications & Experience
Required
Electronics/Electrical Post school education in technical subject,
/Mechanical Engineering. with good ideally electronics or electrical engineering.
Preferred
Education/
achievements
Diploma
in
knowledge of working on Computers
Certificates for electrical installation work.
Knowledge of Health and Safety Regulations
and procedures.
Experience/
knowledge
Previous experience in field based Previous experience of working with
technical service work. Experienced in equipment and services within the fuel and
mechanical, electrical and electronic fault- retail business.
finding techniques.
Previous experience with electrical work.
Previous experience with UPS , Inverter,
chargers., BTS equipment ,ATM’s etc.,
Specific skills
Excellent communication skills in Good English language skills, verbal and
applicable local language.
Basic knowledge of English
Computer literacy
written.
VI.
Role Specific Competencies & Behaviours
Competency
Descriptors
Functional /
Technical Skills
-
Has the functional and technical knowledge, skills and experience to do the job at
a high level of accomplishment
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and
external customers
Get first-hand customer information and uses It for improvements in products
and services
Acts with customer in mind


Employment Type: Full Time, Permanent

Read full job description

Prepare for Field Service Engineer roles with real interview advice

What people at Gilbarco Veeder Root are saying

3.6
 Rating based on 19 Field Service Engineer reviews

Likes

Complete fraud company, top management doesn't know anything, verty rude behavior with field engineers, very little growth opportunity request everyone to stay from such fraud company.

Dislikes

Management is totally hopeless, corrupt, doesn't know anything.

  • Salary - Bad
  • +6 more
Read 19 Field Service Engineer reviews

Field Service Engineer salary at Gilbarco Veeder Root

reported by 48 employees
₹1.6 L/yr - ₹4.5 L/yr
35% less than the average Field Service Engineer Salary in India
View more details

What Gilbarco Veeder Root employees are saying about work life

based on 353 employees
71%
56%
41%
100%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Gilbarco Veeder Root Benefits

Health Insurance
Job Training
Soft Skill Training
Cafeteria
Team Outings
Free Transport +6 more
View more benefits

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