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12 Giift Plus Jobs
Operations Associate
Giift Plus
posted 1d ago
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Job Description
ob Description:
We are seeking a motivated and detail-oriented Operations Associate to join our team. The ideal candidate will be responsible for efficiently managing various aspects of warehouse operations, including order processing, inwarding inventory, quality control (QC) and packaging, dispatch and delivery tracking, and providing exceptional client support. This role requires strong organizational skills, attention to detail, and the ability to collaborate with clients to ensure smooth delivery and issue resolution.
Key Responsibilities:
Order Processing:
- Receive and process customer orders through the warehouse management system.
- Pick, pack, and prepare items for shipment according to order specifications.
- Ensure accuracy in order fulfilment, reviewing orders before dispatch.
Inwarding Inventory:
- Oversee the intake and storage of incoming inventory.
- Verify product quantities, inspect for damage, and ensure all items are logged accurately.
- Organize and manage stock in the warehouse for easy access and retrieval.
Quality Control (QC) and Packaging:
- Perform quality checks on products before they are packaged for delivery.
- Ensure items meet company standards and are free of defects.
- Package products securely, ensuring they are ready for safe transport.
Dispatch and Delivery Tracking:
- Coordinate with the dispatch team to ensure timely delivery of orders.
- Monitor shipment status and provide accurate tracking information to clients.
- Resolve any delays or issues related to dispatch and deliveries.
Client Updates and Communication:
- Provide regular updates to clients regarding the status of their orders, including delivery timelines.
- Communicate with clients as soon as their orders are dispatched and when they have been delivered.
Client Coordination for Delivery Issues:
- Serve as the primary point of contact for clients regarding any issues related to non-delivery, delivery discrepancies, or product issues.
- Investigate delivery issues, collaborate with relevant teams, and ensure timely resolution.
- Maintain a professional and courteous relationship with clients to enhance customer satisfaction.
Required Qualifications:
- High school diploma or equivalent (Bachelor s degree is a plus).
- Prior experience in warehouse operations, logistics, or a related field preferred.
- Basic knowledge of warehouse management systems (WMS) and order processing tools.
- Strong communication and interpersonal skills.
- Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
- Problem-solving skills and ability to resolve customer issues efficiently.
- Ability to work independently and as part of a team.
- Familiarity with inventory management and quality control processes.
- Ability to lift and move items (as required).
Employment Type: Full Time, Permanent
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ABM Lead - Demand Generation & Outbound (USA Time Zone)
6-8 Yrs
Bangalore / Bengaluru
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