Field Service Engineer

JOB DESCRIPTION

Designation Field Service Engineer /Service Engineer

Department One GW Service

Modality GE Ultrasound

Portfolio Focus Radiology & Cardiology

Reporting To Cluster Manager/Circle Manager - Service

Relevant Work Experience Freshers - Minimum 5 years

Business Importance of the Role: This role owns and drives service business results as per the operating plan of Genworks IVD solutions, manage high level of OEM & Customer satisfaction through Service Excellence at cluster level. Setting up a new service repair center and drive consumables, accessories, AMC and CMCs sales on time with excellent customer rapport will be the key drivers of initial success in this role.

Key Responsibilities to Deliver (Daily, Weekly, Monthly, Quarterly, Annual): • Timely installation • Pre-installation demos, checks and user maintenance training for instruments including primary level of application issues and standardisation handling. • To carry scheduled Preventive maintenance for all instruments as per timelines. • Troubleshoot Instrument & Reagent related issues (break fix issues). • AMC & CMC collection for out of warranty equipment. Generation of consumables and spares business. • To maximise reagent business from Installed base of equipments. • Ensure IB customers are using all reagents from Genworks, increase reagent yield for IBs by monitoring workload, adding assays.