Platform Engineer - Senior

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are looking for a Senior Engineer to join our Platform Engineering team which has 3 main goals;

• Support our Development and Delivery teams to rapidly deliver high quality innovation to our customers,
• Provide Foundation services for the resilient and secure deployment and operation of our SaaS services,
• Provide Ancillary services to support the security, compliance, operational visibility, and cost efficiency of our SaaS services.

You will be part of a high performing team with a diverse range of skillsets and knowledge. We have a DevOps mindset, follow Agile principles (in a way that works for us), believe in shared leadership and responsibility, continuous learning and are a very friendly bunch once you get to know us.

We are looking for someone to fill a Senior role which means that we expect you will have extensive experience in providing platform services on the AWS cloud possibly from working in a SaaS provider or company with multiple development teams. As a Senior Engineer we expect that you will spend time mentoring and developing other members of the team as well as being able to show initiative, work independently, and lead the delivery of Epics from our backlog. We use a variety of tools, languages, and services in our work so, in addition to knowledge of common DevOps tools, you must have the ability to adapt and learn to use the best tool for the task. To help you adjust to our tooling, technology stacks, and culture, we provide a supportive environment to set you up to succeed.

In line with our value of Respect for the Planet , we encourage all our people to encourage awareness of and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events.

What You ll Be Doing

• Driving Innovation: Lead the charge in exploring and adopting new technologies, while continuously improving platform capabilities to keep us ahead of the competition.
• Building Cloud Solutions: Design and implement scalable, secure, and highly available solutions on AWS to meet our evolving needs.
• Ensuring Data Security Compliance: Protect and secure cloud data and services with strong security practices, ensuring we stay compliant with industry standards.
• Streamlining DevOps: Simplify the software development lifecycle through automation, collaboration, and promoting continuous integration and delivery (CI/CD).
• Collaborating on Platform Development: Provide expertise and guidance to the Platform Engineering team, steering discussions on new features and infrastructure improvements. Drive architectural decisions that focus on self-service, automation, and engineering consistency.
• Managing Infrastructure as Code: Use tools like Terraform, AWS CodeBuild, CDK, CloudFormation, and Step Functions to manage infrastructure in an efficient, repeatable way.
• Optimizing Performance Costs: Monitor and enhance platform performance, while implementing cost-saving initiatives to ensure resources are used efficiently.
• Resolving Issues: Take a lead role in troubleshooting and resolving platform-related issues (from infrastructure to services) and put preventive measures in place to avoid recurring problems.
• Documenting Our Work: Create and maintain clear, up-to-date documentation that s easy for the team to access and understand.
• Fostering a Collaborative Culture: Champion a positive, team-oriented environment focused on operational excellence, collaboration, and uplifting others.
• Mentoring Knowledge Sharing: Support and help develop your peers skills through mentoring, knowledge sharing, and team collaboration.
• Complying with Policies: Follow company compliance policies and procedures to ensure we stay aligned with regulations and best practices.
• Promoting Health Safety: Be mindful of your own and your colleagues health and safety in the workplace and report any hazards or incidents that could be a risk.
• Taking on Extra Tasks: Be open to taking on additional tasks as needed, based on what your leader may ask.

What were looking for (you don t need to be a guru in each of these, attitude and a growth mindset is just as important, and we re looking forward to coaching and collaborating with you):

• Platform Engineering Knowledge: A solid understanding of Platform Engineering concepts and practices.
• AWS Experience: Familiarity working across various AWS services.
• Advanced AWS Expertise: In-depth experience with AWS networking, security, and developer tools, including services like Step Functions and CodeBuild.
• Coding Skills: Strong experience with TypeScript and Python, especially in the context of AWS Lambda functions.
• Scripting Automation: Skilled in scripting (e.g., AWS Systems Manager, Bash, Ansible, PowerShell) to automate tasks and reduce manual work.
• CI/CD Experience: Hands-on experience with continuous integration and delivery (CI/CD) pipelines and tools to streamline the software delivery process.
• Binary Repositories Management: Comfortable working with binary repositories like NPM, RPMs, and PyPi.
• Infrastructure as Code (IaC): Experience with IaC tools like Terraform, Ansible, and/or CloudFormation for automating infrastructure setup and configuration.
• Linux Command Line: Proficient in Linux, with strong command-line skills.
• Containerization Know-How: Experience with AWS container orchestration platforms like ECR, ECS, Kubernetes, and Fargate, including deploying and managing containers and container images.
• Site Reliability Engineering (SRE): Familiarity with SRE practices like monitoring, observability, incident response, and recovery (including post-incident analysis).
• Agile Mindset: Understanding of Agile methodologies (SAFe, Scrum, or Kanban) and the ability to work effectively in Agile development teams.
• Problem-Solving: Excellent at troubleshooting and finding solutions to challenges that arise.
• Communication Collaboration: Strong communication skills and the ability to work well with others.
• Self-Starter: Comfortable working independently and applying problem-solving before escalating issues.
• Curiosity Learning: A natural curiosity to understand how things work and a drive to learn.

What we offer in return:

• Personal growth - in leadership, commercial acumen, and technical excellence
• To be part of a global, winning high growth organization - with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.