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613 Genpact Jobs

Management Trainee

3-7 years

₹ 3 - 10.75L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

Management Trainee

Genpact

posted 21d ago

Job Role Insights

Flexible timing

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

 

Inviting applications for the role of Management trainee, Quality Assurance

Here is a great opportunity for those who are looking to move into the exciting role of a Training and Call Quality resource!

 

Responsibilities·       Responsible for delivering and facilitating training through a variety of delivery methods across new hire and tenured participants. ·       Identify focus teams each month and provide develop materials to be used for necessary coaching and training to improve the overall team/collector performance. ·       Monitor and evaluate calls using evaluation standards and forms mandated by the client. ·       Provide analysis in evaluated calls and identify gaps that impact KPIs. ·       Conduct calibration sessions with Supervisors and Team Leaders, facilitate synergy sessions/team huddles to communicate updates and TD/MTD performance.·       Development and implementation of training strategies that will impact site CQ metrics, decrease defects and regulatory violations and other key performance metric·       Liaise with the customer in order to maintain an up-to-date learning repository databased on procedures and products available. ·       Ensure partnership with other departments/teams to achieve all deliverables responsibilities assigned. ·       Works closely with other members of the Training and Call Quality team to ensure effective implementation. o Create training documentations/learning documents. ·       Conduct PKT (Process Knowledge tests) as per agreed schedule. o Provide running reporting and presentations for the customer or for internal purposes.  Qualifications we seek in you!Minimum Qualifications / Skills

·       Excellent attendance record

·       Excellent written and verbal communication skills

·       Comfortable presenting to group and providing coaching/feedback

·       Working knowledge of Microsoft Office Applications (Word, Power Point, Excel)

Preferred Qualifications/ Skills

·       Verbal and written communication skills

·       Problem analysis and problem solving

·       Attention to detail

·       Adaptability

·       Stress tolerance

·       Strong Interpersonal & presentation Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 


Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Management Trainee roles with real interview advice

Top Genpact Management Trainee Interview Questions

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
Q2. What is RTR? What is depreciation?types of depreciation and also journal entries
Q3. What are the Financial statements
View all 1.5k questions

What people at Genpact are saying

3.7
 Rating based on 2.4k Management Trainee reviews

Likes

Nothing. It was the biggest mistake of my life that I joined genpact.

Dislikes

Work culture, toxicity, no work life balance and no professionalism, not safe for girls, male employees harrase female employees and when female employees go and complaint about it, management blames it on them instead of investigating it.

  • Salary - Poor
  • +6 more
Read 2.4k Management Trainee reviews

Management Trainee salary at Genpact

reported by 19.4k employees
₹1.6 L/yr - ₹8.5 L/yr
16% less than the average Management Trainee Salary in India
View more details

What Genpact employees are saying about work life

based on 31.6k employees
60%
84%
70%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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Genpact Gurgaon / Gurugram Office Location

View all
Gurugram Office
Sector Rd, DLF Phase 5, Sector 43, Gurugram, Haryana 122002, India Gurugram
122002

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