Assistant Vice President - eCommerce

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, eCommerce

The Assistant Vice President (AVP) of eCommerce in Consumer-Packaged Goods (CPG) retail is a senior leadership role focused on driving revenue and profitability through effective online merchandising, assortment planning, and customer engagement strategies within the CPG retail sector. This role demands a seasoned professional with a strong background in eCommerce, analytical acumen, and leadership skills to achieve revenue and growth targets specific to the CPG industry.

Responsibilities

• Develop and implement eCommerce merchandising strategies aligned with company goals, market trends, and customer preferences, with a focus on CPG products.

• Oversee the selection and sourcing of products for the online platform, ensuring they meet quality standards, brand image, and customer demands.

• Analyze eCommerce sales data, market trends, and consumer behavior to refine the product assortment, including brand diversity, category mix, styles, and sizes.

• Determine pricing strategies for the online platform that balance competitiveness with profitability, considering factors like cost, competition, and customer perception .

• Lead efforts to create visually appealing online product displays, optimizing customer engagement and driving online sales, particularly for CPG products .

• Collaborate with the digital marketing team to ensure cohesive online merchandising and marketing efforts for CPG products .

• Manage and mentor a team of eCommerce professionals, providing guidance, setting performance goals, and fostering a collaborative work environment .

• Conduct thorough market research, stay updated on industry trends, and monitor competitor activities to make informed eCommerce merchandising decisions within the CPG retail sector .

• Gather and analyze customer feedback and behavior data to make data-driven decisions about product offerings for the online platform .

• Monitor eCommerce inventory levels, ensuring appropriate stock levels and minimizing excess or obsolete inventory for CPG products.

• Establish and maintain relationships with eCommerce vendors, negotiating terms, and ensuring timely and cost-effective procurement for the online platform .

• Track and analyze eCommerce sales performance, margins, and other relevant financial metrics to optimize merchandising strategies and drive profitability online, with a focus on CPG products .

• Ensure CPG products meet regulatory standards and quality requirements for eCommerce, collaborating with relevant departments to address any issues .

• Provide regular reports and analysis on eCommerce merchandising performance, making recommendations for improvements and adjustments as needed, particularly within the CPG retail sector.

Qualifications we seek in you

Minimum Q ualifications / Skills

• A bachelor s degree in business administration, Marketing, eCommerce, Retail Management, or a related field is required . Advanced degrees like an MBA will be preferred.

• Relevant years of progressive experience in eCommerce, assortment planning, and retail management within the CPG industry, with at least 5 years in a leadership role.

• Proven track record in developing and implementing effective eCommerce merchandising strategies that have positively impacted online sales, customer experience, and overall business performance for CPG products.

• Extensive experience in eCommerce operations, including online merchandising, assortment planning, and customer engagement, particularly within the CPG retail sector.

Preferred Q ualifications / Skills

• Ability to think strategically in developing and executing long-term eCommerce merchandising strategies aligned with the specific demands of the CPG retail industry.

• Strong leadership skills for guiding and managing a team, setting clear performance goals, providing mentorship, and fostering a collaborative work environment in the context of eCommerce.

• Proficiency in data analysis for interpreting eCommerce sales data, trend analysis, and customer behavior insights specific to the CPG retail sector.

• Strong understanding of eCommerce operations, merchandising principles, and customer experience design, with a specific focus on CPG products.

• Proficiency in eCommerce platforms and software used for online merchandising, product lifecycle management, and inventory optimization.

• Experience with eCommerce analytics tools and software for in-depth data analysis, trend identification, and informed decision-making.

• Familiarity with ERP systems (e.g., SAP, Oracle) used for managing eCommerce processes including procurement, inventory management, and financials.

• Strong proficiency in Excel for data analysis and reporting, as well as proficiency in Word and PowerPoint for communication and presentations in the context of eCommerce.

• Ability to leverage CRM platforms to understand online customer behavior, preferences, and feedback to inform assortment planning for the online platform.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training .