MT- Voice

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   Inviting applications for the role of Management Trainee, Voice & Accent! In this role, Trainer must train the new joiners on Soft Skills to improve and standardized their communications, Train / develop effective and efficient customer handling skills to attain customer delight stage in customer service by meeting all quality metrics 

Responsibilities •    To train and mentor new hires in batches as per training plotter •    To train and lead OJT agents on the floor. Meet NHT and OJT throughput •    To do all floor refreshers on time as per business and floor requirements •    To perform all activities and show efficacy as per business expectations •    To conduct internal and final assessments to all new hires and meet scores •    To conduct training and improve all identified TNI or Bottom Quartile agents •    Improve the efficacy and performance of agents New Hire / OJT / Floor agents •    To extend all required support to Operations whenever required.

Qualifications we seek in you! Minimum Qualifications / Skills •    Any Graduate •    Excellent Communication and Presentation skills 

Preferred Qualifications/ Skills •    Relevant year experience in communications training  •    Relevant year experience in customer service training  •    6 days working. Candidate must work from Client Location.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.