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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   

Inviting applications for the role of Process Developer- Order Management!

In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.  Responsibilities •    The ideal candidate for this position should have a rich Experience within depth end to end knowledge of Order to Cash Process. •    Hands-on experience in managing daily operation of Order Management and meet daily/monthly given targets (TAT/Accuracy). •    Experience in Order Management process and should have knowledge of its upstream and downstream. •    End to end knowledge of OTC and it’s relation with Order Management. •    Knowledge of different type of Orders request. •    Candidate must have knowledge of “Pair partner function”. •    Ability to identify important factors associated with Orders. •    Candidate must have a minimum typing speed of 35 WPM. •    Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution. •    Identify and resolve Customer/Client Queries and build strategy to drive desired goal.  •    Provide RCA’s and Controls for any miss in the defined process.  •    Identify issues attributing to account delinquency and discuss them with management. •    Ability to think strategically and take appropriate decisions. •    Should be flexible with shift time and ready to work in 24x7 environments. •    Ability to build customer relationship and drive confidence. •    Should have good communication skills (Verbal & Written). Qualifications we seek in you! Minimum qualifications •    Graduate •    SAP ERP experience Preferred qualifications •    Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients. •    In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.