Banking BPS Offering Manager

Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly.
Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests.
Engage with clients to gather feedback, address basic concerns, and coordinate support.
Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution.
Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date.
Generate reports on service performance and client feedback for review and action.
Coordinate resources and schedules to ensure optimal service coverage.

Basic Qualifications:
Bachelors degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in Service and Program Management
Proficiencies in strategic planning, team leadership, and performance management
Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:
Advanced degree in a relevant field a plus
Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus